Britz Motorhome and RV Hire in New Zealand 2012 - 2013 Season

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Early Bird Booking Discounts
5% Off Daily rental rates apply to bookings made 120 days or more
This discount does not apply to the Britz Bonus Pack. The Early Bird discount
can be combined with longer term hire discounts.

Long Term Discounts
21+ Days - 5% Off Daily rental rates 

 Britz New Zealand Depots
Auckland - Christchurch - Queenstown - Wellington

Rates are Valid for Australian and New Zealand Residents Only

AVAILABLE VEHICLES
Hi Top - 2/3 Berth	Voyager - 4 Berth	Elite - 2 Berth
Trail Blazer - 2 Berth	Venturer - 2 Berth	Navigator - 4 Berth
Explorer - 4 Berth	Frontier - 6 Berth	Renegade - 6 Berth

Click here for Britz New Zealand Frequently Asked Questions

• The Flex rate for the entire duration of the rental is determined by the date of pick-up, location and date of booking. The daily rate will not change within one booking.
• Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added on at the end of the rental with no change to the original pick up date), or the bonus pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

* Vehicle category
The Explorer (4BB) can be booked with an automatic transmission. There is a surcharge of NZ $15 per day in addition to the daily rental rate of the vehicle if a guarantee of an automatic is required in this category. Please advise in advance if an automatic is required. Requests are subject to vehicle availability.

Standard Rate Includes:

• Unlimited Kilometers
• Vehicle liability (liability applies, see information under the heading “for your protection – vehicle
  liability”)
• 15% GST *
• Airport transfers upon vehicle collection and return (except wellington)
• Extra Driver Fees
• Tourism Radio
• Kitchen Equipment *
• General Equipment *
• Linen and Bedding *
• Customer Care - 24 hour 7 Days Road Side Assistance Helpline (toll free)
• Travel Wallet including map of New Zealand with driving tips and travel information
• Supermarket Discount Card

* Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all Britz rates and is currently 15%. Britz reserves the right to amend GST upon Government intervention.
 
* Linen and bedding includes pillow, pillowcase, duvet (doona), sheet and towel per person.
 
* Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
 
* General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, coat hangers and toilet chemicals and floor safes in all products with the exception of the Hitop.

Britz Bonus Pack:
(does not apply to Britz Rookie)
The Britz Bonus Pack for 2WD campervan rentals is NZ $65 per day (maximum charge of NZ $3,250 per
rental) and is in addition to the daily vehicle rate.

The Britz Bonus Pack component includes:

• Liability Reduction Option 2*
• One-Way fees if applicable
• Road User Charge Recovery Fee if applicable
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required*
• Snow Chains if required
• Portable heater if required

* Liability Reduction Option 2 - This option reduces the excess for 2WD campervans from NZ $7500 to NIL.
   
* Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs.
  
* Baby / booster seat – Note that not all Britz vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Please contact us for further information.
 
Road User Charge Recovery Fee:
The Road User Charge Recovery Fee is included in the Britz Bonus Pack. If the Bonus Pack has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The vehicle rates per 100km are as follows:

Britz reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

For Your Protection– Vehicle Liability:
New Zealand legislation provides limited coverage for personal injury. Britz strongly recommend that all people travelling in New Zealand take out personal travel insurance.

# In the USA an excess is referred to as the “deductible”.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ $7,500 (“the liability”) of the cost of damage to Third party property or to the rented vehicle, including single vehicle accident, (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take
months to resolve.

The liability applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

This NZ $7,500 excess can be reduced, in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction 2 is included in the Bonus Pack).

Liability Reduction Option 1
Vehicle Cost per day 2WD NZ $29 (max charge NZ $1,450) - Liability reduced to NZ $2,500

When Liability Reduction 1 has been purchased the hirer is responsible for the first NZ $2,500 (“the libility”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Liability Reduction Option 2
Vehicle Cost per day - 2WD NZ $45 (max charge NZ $2,250) - Liability reduced to NIL

When Liability Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.

Note: Liability Reduction Option 2 is included in the Britz Bonus Pack

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

Tyre and Windscreen Damage:
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.

Additional Protection Coverage:
All Vehicles - NZ $89.00 per rental
Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.

Additional Protection Coverage can only be purchased in conjunction with Liability Reduction Option 2 or the Bonus Pack.

BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.

Exclusions:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the vehicle - except where Excess Reduction 2 or the Bonus Pack has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. Britz recommend the hirer does not leave valuables in the vehicle and that they
have insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs. except where Additional Protection Coverage has been purchased.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit
• For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre- paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.

Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or Master Card or 4.5 % for American Express.
 
• If the Customer does not take Liability Reduction Options, the Vehicle Security Deposit is NZ $7,500 payable by the Customer’s credit card only. The amount will be debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
 
• If Liability Reduction Option 1 has been taken the Vehicle Security Deposit is NZ $2,500

The NZ $2,500 is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
 
• If Liability Reduction Option 2 is selected or the package booked is the Bonus Pack, the Vehicle Security Deposit is NZ $220

The NZ $220 is taken as an imprint to the hirer's credit card when the vehicle is collected. An imprint simply records a figure against the hirer's credit card of NZ $220 that Britz can then debit if required.
 
• The vehicle security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
 
• Britz reserves the right to retain a NZ $220 soiling fee if the Vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional NZ $125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

Credit Cards:
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.

Personal and Company Cheques:
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 working days prior to commencement of the hire/s.

Calculation Errors:
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

Licence:
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions:
Drivers must be 21 years of age or over.

Additional Extras:

Charges for additional products and services will be charged per hire.

Outdoor table and chairs, baby/booster seats (if required), pre-purchase gas option, portable heater (if required) and snow chains (if required) are included in the Britz Bonus Pack.

Rental Duration:

• Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the inal day of the rental regardless of drop-off time.
• Minimum rental period is 5 days with the exception of hires with a collection date between 23 December and 10 January, which require a minimum rental period of 10 days.
• Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
• Minimum rental periods are subject to change during peak periods.
• Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
• If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The Rental extension is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ $150 in addition to the daily rental rate.

Road Restrictions:
2WD campervans can only be driven on sealed/bitumen or well-maintained roads.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Change of Drop-Off Destination:
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to NZ $700 may apply.

Multiple Rentals:
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if thevehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction Option or the Britz Bonus Pack if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Excess Reduction Option or the Britz Bonus Pack will apply. If combining a vehicle hire with another Britz vehicle that has a more expensive Bonus Pack or Excess Reduction Option, the more expensive Bonus Pack/Excess Reduction maximum cost is applied. In the instance where a Britz hire is being combined with a Maui hire and the packages have either the Bonus Pack or the Premium Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.

Rental Extension:
If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The Rental extension is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ $150 in addition to the daily rental rate.

One Way Rentals:
One-Way rentals are available between all branch locations.
A One-Way fee of NZ $300 applies for rentals between the North and South Islands and vice versa where pick- up is between 1 October and 31 March.
The one way fee if appliacable is charged per hire. (please note: the one way fee is included in the Britz Bonus Pack)

Wellington and Queenstown Fees:
Vehicle collections and returns in Queenstown & Wellington incur a NZ $210 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.

Transfers:
Britz provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch, at their own expense.

Infringements and Administration Fees:
Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of NZ $60 will be applicable.

Customer Care On Road Assistance:
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.
Please contact us on free phone: 0800 831 900

Maintenance & Repairs:
Repairs up to NZ $200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ $200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Branches for vehicle collection and return:
Auckland, Christchurch, Queenstown, Wellington.
Daily from 0800 to 1630 hours. Britz requests that clients collecting or returning their vehicle to be in the ofice by 3:30pm Open all public holidays except Christmas Day the 25 of December, when all Britz branches are closed.

Change of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade:
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Animals:
No animals are permitted in our vehicles, excluding guide dogs.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation Policy:

• If cancelled up to 22 days prior to pick-up - No Fee.
• If cancelled from 21 to 7 days prior to pick - up 20% of Rental Rates
• If cancelled 6 to 1 days prior to pick - up 50% of Rental Rates
• If cancelled on day of pick up or No-Show - 100% of Rental Rates
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.

Booking Amendments:
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the Bonus Pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

Exchange Rate / Currency Variations:
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.

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