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Chicago
(ORD): C/O
Art's RV Service Center, 21 W. 700
North Ave, Glen Ellyn, IL 60137-3522
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Dallas
(DFW): 3500
S. Central Expressway (Hwy 75),
McKinney, Texas 75070
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Denver
(DEN): 6586 Brighton Blvd, Commerce City,
Colorado, 80022
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Las
Vegas (LAS) : 3800
Boulder Highway Las Vegas, NV 89121
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Los
Angeles (LAX): 12818
Firestone
Blvd, Santa Fe
Springs, California
90670
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Miami
(MIA): C/O
RV Florida
Group LLC,
13700 SW 248th
Street. Princeton,
Miami, Florida
33032
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New
York (NYC) / New Jersey: 3401
B Tremley Point Rd, Linden, New Jersey
07036
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Orlando
(MCO): 3800
W. Colonial Drive, Orlando, Florida, 32808
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Salt
Lake City (SLC): C/O Full
Service Storage, 2222 West 2300 South, West
Valley City,
Utah 84119
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San
Francisco (SFO): 6301
Scarlett
Court,
Dublin,
California 94568
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San
Diego (SND): C/O Santee Rents,
8665 Mission Gorge Road #A1, Santee, California
92071
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Seattle
(SEA): 1541 S. 96th Street,
Seattle, Washington 98108
Motorhome Options:
Model Year is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. 'Model Year' does not indicate the year in which a vehicle was manufactured. A 2019 design or 'model', for example, may be manufactured anytime during the 2018 or 2019 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.
El Monte RV continuously strives to provide our international guests with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher-than-average specifications. All motorhomes are equipped with 110V generator, microwave oven, and modestly branded.
Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.
Motorhome lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler’s responsibility to explain clearly in their brochure/ program that motorhome category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as a Class C Family Sleeper [FS], the lengths within this category may range from 30 feet to over 32 feet.
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All motorhome unit types are outfitted with a 110 Volt generator
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The use of the generator is not required for normal vehicle operation and guests have the option of being charged a per-rental-night fee for unlimited use, or a per hour fee calculated upon return
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Generator charges are payable at the counter
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Use of power outlets for charging phones, etc., are at guests own risk
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Prepaid generator charges upon vehicle return are non-refundable
Insurance:
Primary
Liability Coverage:
(included in the daily rate for El Monte RV and Mighty Campers)
PLC provides the Renter auto liability coverage for up to
the state minimum financial responsibility limits against
claims made by a third party for bodily injury and/or
property damage sustained as a result of an accident
while Renter is operating the Rental Vehicle.
SLI: (Supplemental
Liability Insurance)
The optional Supplemental Liability Insurance provides
the Renter auto liability coverage for amounts over the
state limits and up to USD $500,000 against claims made
by a third party for bodily injury and/or property damage.
VIP Coverage: (Vacation Interruption Protection)
(included
in the daily rate)
VIP
reduces Renter's financial responsibility for covered physical damage
(exclusions apply) to the Rental Vehicle to USD $1,500.
Coverage includes but is not limited to:
- “Uninsured Motorist” in case the renter is involved in
an accident with a non-insured driver,
- Accidental damages to the vehicle (renter’s or 3rd
party’s fault),
- Windshield, glass
- Vehicle theft and fire, and
- Vandalism.
Security
Deposit: USD $1,500 (authorized on a major
credit card)
Ensuring the safety of our guests is our top priority. Prior
to each rental, all units undergo thorough mechanical
and technical inspections. Although rare, malfunctions
may occur. In such cases, we are committed to swiftly
resolving any On Road Support issues.
If a renter’s
motorhome vacation is interrupted by an emergency
(excluding accidents or damages caused by the renter)
and lasts for more than 12 hours after reporting it to
El Monte RV, the renter will be reimbursed for the greater
of the gross daily rental rate or expenses for hotel rooms
up to $25.00 per person per night, and car rental up
to $50.00 per day per motorhome, with a combined
maximum of $1,500.00 per rental agreement.
Flat tires and defective comfort equipment including
but not limited to radio, TV, Bluetooth, USB, GPS,
generator, batteries, air conditioner, refrigerator, heater,
water heater, cruise control, awning, slide-out are not
considered mechanical breakdowns and are excluded
from VIP reimbursement.
VIP
Plus Upgrade
No insurance coverage or damage waiver coverage is
provided (liability or comprehensive & collision) while
traveling into non- authorized areas including but not
limited to Death Valley (June – September), the inner
cities of New York, Montreal and Quebec (Canada).
Northern Canada, Alaska Highway, Alaska.
With a standard rental with El Monte RV, you are
responsible for any and all loss or damage to the vehicle
from any cause regardless of fault to a maximum of
$1,500 per incident.
The optional VIP Plus Upgrade is not mandatory. VIP
Plus reduces the Renter’s financial responsibility for
covered physical damage (exclusions apply) to the Rental
Vehicle to $0.
The
Advantages of the VIP Plus Upgrade are:
- Eliminates the deductible in case of a loss to the
rented vehicle, provided that the renter is not in
violation of the Rental Agreement;
- No need to file a claim with your personal
car insurance
Non-Covered Damages
No liability, comprehensive or collision insurance coverage is provided and the guest has full legal and financial
responsibility in case of:
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Damages to the interior of the vehicle;
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Personal injury, personal items and property;
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Carrying more passengers than having seat belts
available;
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Deliberate or willful damages caused by the renter or
his guests;
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Damages caused to the vehicle by abuse or misuse for
illegal activities;
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Damages where the guest is charged by the local
authorities for being careless;
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Damages caused by freezing, e.g. unit not winterized,
or overheating of vehicle or systems;
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Driving the vehicle without a rental agreement, in
breach or violation of the rental agreement;
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Damages and accidents caused under the influence of
alcohol, drugs or any other controlled substance;
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Damages as a result of using a leveling system (if
reconnected by a guest)
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Damages as a result of driving with an
extended awning
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Driving into, under, or through a height restricted
structure, road, or sign which is lower than the height
of the vehicle. Including, but not limited to parking
structures, drive-throughs, drive-in or other covered
entry ways, and any roads or structures with height
restricted access is not permitted.
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Damages and injuries caused by neglecting proper
operating procedures, e.g. incorrect fuel type or
quality, ignoring oil or coolant levels, air pressure,
etc., by overloading the vehicle and/or exceeding the
legal towing capacity (towing limit is with proper
equipment 1,500 lbs. – enclosed trailers, boats or
vehicles are not allowed);
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Damages where the guest is showing negligence or
willfulness in failing to abide by the local laws and rules
or disregarding common sense resulting in damage to
the vehicle or third-party vehicle or property;
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Operation of the vehicle by anyone not meeting
the age requirements as shown on the rate
sheet and rental terms & conditions, or not listed on
the rental agreement or not having a valid, original
driver license; and
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Damages and losses due to “off-road” usage, or
caused during travel in or thru restricted areas,
following incorrect GPS guidance, traveling into
non-authorized areas including but not limited to
the country of Mexico, the inner cities of New York,
Montreal and Quebec (Canada)
Please Note: In case of a claim, El Monte RV will not act as an adjuster for any third-party insurance purchased by the
renter which is not offered by El Monte RV (such as $0 deductible insurance, etc...)
Security Deposit:
- A $1,500 security deposit is required at the time
of departure
- We require that the deposit be guaranteed by a major
non-debit credit card such as Visa, MasterCard or
American Express with sufficient credit balance to
cover this amount
- We do not accept ATM / debit cards such as Check
Cards, Visa debit cards or pre-paid credit cards
- We do not accept Cash or Traveler’s Checks, Stored
Value / Pre-paid cards or gift cards
- The security deposit is not charged on the guest’s
credit card on pick-up, but rather the amount is ‘held’
in the form of an authorization; Upon return, provided
that the rental vehicle is returned clean inside,
undamaged and on time with any fines paid this ‘hold’
is removed.
Event Surcharge:
Mandatory Fee: USD $1,000 per booking for attending the Burning
Man Festival, this must be disclosed at time of booking. A fine of
USD $1,000 will be automatically charged to any booking that our geo
tracking picks up in this area. thl reserves the right to alter or
change the list of events affected by the surcharge. Guests who
take vehicles to events must request permission at the time of
reservation.
First Night Accommodation:
Guests travelling overseas are required to spend their
first night in the United States in a hotel.
Airport Transfers:
Airport Transfers Are Not Provided By El
Monte RV or Mighty Campers.
But all our locations are an easy taxi or uber ride from the
airport, and public transport options are available.
Motorhome Collection
and Return Policies:
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Motorhome collection time: after 1:00 pm but no later than 1 hour before branch closing time; Subject to vehicle readiness
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Latest motorhome collection time is one hour before station’s official closing time
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Date of departure: No refund if guest picks up later than the booked date of departure
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Motorhome return time: Between 8:00 am and 11:00 am
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If the guest returns the rental vehicle after 11 am without prior authorization from the return rental location, they will be charged USD $50 per hour. Unauthorized extensions will be charged double the applicable nightly rental rate.
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Early returns: no refund for any reason if rental is terminated by guests before the scheduled return date.
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Guests are required to call the rental office between 9:00 am – 3:00 pm the day before the scheduled pickup and arrange a vehicle pick-up time. Guests must arrive at the pick-up station no less than one hour before rental station’s official closing time.
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Renter (named major credit card holder) must be at least 21 years of age and in possession of valid identification including driver’s license and passport
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Renter and all additional drivers must be present at pick-up of the rental vehicle and sign the rental agreement
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There is no charge for additional drivers
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Authorized drivers must be at least 21 years of age with a valid driver’s license and identification and be listed on the rental agreement
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An International Driver’s License is required of guests who possess a license without an English translation
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A major credit card such as Visa, MasterCard, Amex (no ATM/debit cards such as EuroCard or visa debit cards, etc) with available credit is required for all charges paid at the counter
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Cash or Travelers Checks are not accepted.
International
Address Requirement
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El Monte RV’s 2025 / 2026 International Rental Program and rates are designated exclusively for nondomestic guests, i.e. for those guests living outside of the United States and having no US address or drivers license.
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El Monte RV reserves the right not to accept bookings from guests residing within the United States even though they may have reserved through an international tour operator / travel agency
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El Monte RV reserves the right to rebook guests residing within the United States using standard domestic rates and conditions
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El Monte RV reserves the right to cancel the booking if it is in violation of this requirement.
Guest
Orientation:
- Guests receive a full orientation of their motorhome, including guests’ responsibilities for maintenance
- Guests receive a personal walk-through of the motorhome with a qualified instructor
- Additionally, we provide helpful orientation videos in English as well.
Luggage
Storage:
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Luggage storage is available on a limited basis (one standard suitcase per person, no sports equipment) at the following locations: DFW, LAS, LAX, MCO, NYC, & SFO
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No guarantee of luggage storage is made for these locations: DEN, MIA, ORD, SAN, SEA & SLC
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To facilitate the pick-up and drop off procedures, we recommend that guests carry their luggage in their vehicle and soft- sided or collapsible bags are recommended for easier storage
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Luggage storage is at the guest’s own risk and is not available for one-way rentals.
Lost
Items:
El Monte RV is not responsible for items left in the motorhome after guest’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to guest.
Maintenance and Use Responsibility:
The guest is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.) as well as immediately reporting mechanical failures. Guests may be held responsible for mechanical damage due to negligence of operation and/or due to not performing normal maintenance. Tools for vehicle repair and tire change are not provided because guests are not authorized to make repairs.
Reimbursements & Refunds:
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Refunds for Mechanical issues: In the event of a mechanical problem requiring repairs over USD $100 guests must call El Monte RV’s On road care support for authorization
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A toll-free number is provided for assistance with problems, questions, etc.: at 1-800-367-4707 and contact can be made also at: onroadcareUSA@thlonline.com
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Guests will be reimbursed on return and upon presentation of receipts and any replaced parts; no repair receipts over USD $100 will be reimbursed without prior authorization
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Note: USD $100 reimbursement does not apply to de-winterizing or winterizing cost
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Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example if a guest needs an additional blanket, or needs to replace an item for the motorhome such as a water hose, sewer hose, etc., the guest may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than USD $100
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Breakdowns: in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours please see the section titled ‘VIP Interruption Protection’
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Accompanying vehicles: Accompanying vehicles are not eligible for compensation
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Travel Agent Assistance: Contacting one’s travel agency or tour operator will have no effect on the availability and/or speed of vehicle towing, repairs and/ or replacement and no compensation of any kind will be given for communication costs incurred
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Guests should be instructed by their travel agency/ tour operator to coordinate the repair efforts only with El Monte RV’s On road care support and to discuss compensation with the staff at the return rental counter
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Guest Complaints: guest refund or reimbursement requests must be received in writing with all supporting documentation no later than 30 days after rental return to be eligible for compensation consideration
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El Monte RV reserves the right to take up to 30 days after receipt of any complaint to investigate and respond and claims should be emailed to: customer.care.USA@thlonline.com
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On road care support Contact requirement: in order to be eligible for any lost-use refund during their rental period guests must contact El Monte RV’s On road care support and start a Guest Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs
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Guests declining On road care support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation
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All vehicle lost-use issues must be verified by a preauthorized repair facility and/or by location staff upon return and only after issues are validated will compensation be given
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No consideration for lost-use will be given if it is determined any issues were operator error
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Return without prior authorization: in order to be eligible for a lost-use refund, guests must return rental vehicle to the booked return station or a recovery fee and penalty will be charged
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Flat tires and defective comfort equipment including but not limited to radio, TV, Bluetooth, USB, GPS, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out are not considered mechanical breakdowns and are excluded from VIP reimbursement.
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Cell-phone charges: guests are responsible for all cellphone charges incurred and guests are encouraged to use On-the- Road-Care’s 24-hour toll free number as the primary contact telephone number.
On Road Care
Support:
- On road care support (OTRS): 1-800-367-4707 is available 24 hours and 7 days
- Support staff may also be reached via email: onroadcareUSA@thlonline.com
- In order to be eligible for any lost-use refund during the rental period guest must have contacted El Monte RV’s On-The- Road Support and start a Guest Service log with them and must have followed all instructions, self- help tips, and/or recommendations for repair
- On road care support is a courtesy service provided by El Monte RV for our guests and this team is not authorized to determine refunds which is the sole responsibility of the return branch manager
- In certain circumstances guests may be provided with a replacement vehicle; El Monte RV - at its sole discretion - reserves the right to determine if, where and when a vehicle exchange will take place
- In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place
- Should guests violate applicable laws or the terms and conditions by driving intoxicated, under the influence of drugs, or should they fall asleep at the wheel or drive negligently the guest will be responsible for all costs involved in replacing, towing and repairing of the damaged motorhome whereby the guest’s financial responsibility includes but is not limited to the rental vehicle.
Travel Restrictions:
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Guests are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God (‘force majeure’), security alerts and/or availability of support
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Restrictions are subject to change without notice and are determined solely by El Monte RV
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Guests are responsible for knowing and adhering to the travel restrictions and for informing themselves of possible changing conditions
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El Monte RV, to the best of its ability, will provide guests as much information at time of pick-up as possible, but is not liable for any delays or detours guest may encounter
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Violation of these travel restrictions voids insurance and coverage options under the terms and conditions of the rental contract.
1) Off-road: Travel
on non-public, unpaved and/or ‘logging’ roads is not permitted at any time
2) Death
Valley: Traveling in or traversing Death Valley is not permitted in June 1 to September 30 where ground temperatures can reach 140º F or 60º C and guests may be required to sign and acknowledge Death Valley restrictions on pick-up.
3) Mexico: Travel is permitted at guest’s own risk and only with the purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. Note: there is no reimbursement for repairs,
lost use or deductibles for damage
when in Mexico.
4) New
York City / Manhattan: Travel
is not permitted.
5) Alaska
/ Northern Canada: Travel is permitted at guest’s own risk but there is no reimbursement for repairs or lost use.
6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in spring and fall at higher elevations and should be anticipated and precautionary measures taken. Guests are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure at certain locations water may be replaced by anti- freeze to prevent water systems from freezing.
Guests are then not allowed to use any water systems, including the toilet or shower, until they have traveled to areas with consistently above zero temperatures. In the event the guests want to replace the anti-freeze with water, they may re- winterize or de-winterize the vehicles with the help of an expert.
Note: Winterizing
or de-winterizing cost,
typically up to USD $150,
are the responsibility
of renter.
7) Summer: Travel in summer months and/or in extreme temperatures can strain motorhome systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motorhome fleet to accommodate all weather conditions. However, guests should be made aware that the performance of motorhome systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motorhome up to a maximum of 20 degrees cooler than the outside temperature.
8) Ontario / Quebec: Due to the regular incidence of theft motorhomes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motorhome parked at a campground and using taxi or public transportation. Guests planning on traveling in these areas must inform the rental station prior to departure.
9) Vehicle Return: Guests who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty.
Traffic Citations,
Golden Gate Bridge, Toll Roads:
-
The guest is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
-
Traffic Citations: Renter may either pay the traffic citation directly to the ticketing authority or provide the citation to the rental office upon return for processing and payment. Renter is responsible for the full amount of the citation including any late fees and will be charged a USD $100 administrative processing fee per citation.
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In the event of guest non-payment or failure to turn over any citations to El Monte RV, guests are responsible for the fine amount plus late penalties. Additionally, guests may be charged up to USD $250 per infraction for increased administrative processing.
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Toll Roads / Bridge Tolls: Lessor will charge the Renter the amount of the toll plus any late fees and an additional handling fee of USD $25 per toll, using the Renter credit card on file.
Fuel
Consumption and LPG (Liquid Propane Gas):
-
Fuel costs are the guest’s responsibility
-
Gasoline and LPG (Liquid Propane Gas) tanks are full at pick-up and must be returned full or the difference will be estimated and the guests charged; or if not full the gasoline and LPG (Liquid Propane Gas) tank must be returned at the same level as at takeover or the difference will be estimated and the guests charged
-
No claims are accepted with regards to fuel consumption; fuel consumption will vary according to where and how a vehicle is driven and no claims are accepted as to fuel consumption if guest is upgraded to a larger unit.
Vehicle
Substitutions:
If the booked vehicle is not available for any reason, El Monte RV reserves the right to provide a higherrated vehicle at no extra cost. If a lower-rated vehicle is provided, El Monte RV’s liability is limited to refunding the retail rate difference between the two vehicles.
Please note that vehicle substitution does not entitle the guest to any additional compensation beyond the refund mentioned above.
Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.
Changes to Reservations:
- Changes may be charged USD $50 per change
The following changes will result in a re-calculation of Value Rate, whereby the rate will be calculated using the most current Value Rate for the pickup week and the current rate as of the time the booking is changed) will be used:
- Change of vehicle size
- Change of departure location
- Change in departure date
- Cancellation and rebooking
- Change in drop-off date
- Change in one-way drop-off location
Once confirmed, the following changes will not affect the Value Rate:
- Change in traveling party size (unless larger vehicle type is required)
- Change of main renter name
- Adding pre-paid items
Cancellation
Fees / Changes:
- Every cancellation needs to be made in writing and will be confirmed by us in writing.
- The cancellation fee will be calculated based on the business day El Monte RV has received the cancellation:
- Minimum cancellation fee USD $200
- 60 calendar days or more prior to rental date USD $200
- 59 to 30 calendar days prior to rental date 20% of the nightly rental charge minus any applied discount plus one-way fee if applicable
- 29 to 15 calendar days prior to rental date 50% of the nightly rental charge minus any applied discount plus one-way fee if applicable
- 14 to 05 calendar days prior to rental date 100% of the nightly rental charge minus any applied discount plus one- way fee if applicable
- 04 to 00 calendar days prior to rental date 100% of the nightly rental charge minus any applied discount and “no show” plus season surcharge plus preparation fee plus one-way fee if applicable
If a guest declines the vehicle at departure this is classified as a ‘Departure Day’ and guest is not eligible to receive a refund.
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