-
Chicago
(ORD): C/O
Art's RV Service Center, 21 W. 700
North Ave, Glen Ellyn, IL 60137-3522
-
Dallas
(DFW): 3500
S. Central Expressway (Hwy 75),
McKinney, Texas 75070
-
Denver
(DEN): 6586 Brighton Blvd, Commerce City,
Colorado, 80022
-
Las
Vegas (LAS) : 3800
Boulder Highway Las Vegas, NV 89121
-
Los
Angeles (LAX): 12818
Firestone
Blvd, Santa Fe
Springs, California
90670
-
Miami
(MIA): C/O
RV Florida
Group LLC,
13700 SW 248th
Street. Princeton,
Miami, Florida
33032
-
New
York (NYC) / New Jersey: 3401
B Tremley Point Rd, Linden, New Jersey
07036
-
Orlando
(MCO): 3800
W. Colonial Drive, Orlando, Florida, 32808
-
Salt
Lake City (SLC): C/O Full
Service Storage, 2222 West 2300 South, West
Valley City,
Utah 84119
-
San
Francisco (SFO): 6301
Scarlett
Court,
Dublin,
California 94568
-
San
Diego (SND): C/O Santee Rents,
8665 Mission Gorge Road #A1, Santee, California
92071
-
Seattle
(SEA): 1541 S. 96th Street,
Seattle, Washington 98108
Motorhome Options:
Model Year is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. 'Model Year' does not indicate the year in which a vehicle was manufactured. A 2019 design or 'model', for example, may be manufactured anytime during the 2018 or 2019 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.
El Monte RV continuously strives to provide our international guests with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher-than-average specifications. All motorhomes are equipped with 110V generator, microwave oven, and modestly branded.
Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.
Motorhome lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler’s responsibility to explain clearly in their brochure/ program that motorhome category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as a Class C Family Sleeper [FS], the lengths within this category may range from 30 feet to over 32 feet.
-
All motorhome unit types are outfitted with a 120 Volt generator
-
The use of the generator is not required for normal vehicle operation and guests have the option of being charged a perrental-night fee for unlimited use, or a per hour fee calculated upon return
-
Generator charges are payable at the counter
-
The generator is required for devices operating on 120V (e.g. roof AC, microwave) and the use of power outlets for charging phones, etc., when no electrical hook up is available
-
Prepaid generator charges upon vehicle return are non-refundablegenerator
Insurance
No insurance coverage or damage waiver coverage is provided (liability or comprehensive & collision) while traveling into nonauthorized areas including but not limited to Death Valley (June – September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.I
Primary
Liability Coverage:
(included in the daily rate for El Monte RV and Mighty Campers)
PLC provides the Renter auto liability coverage for up to the state minimum financial responsibility limits against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident while Guest is operating the Rental Vehicle.
SLI: (Supplemental
Liability Insurance)
The optional Supplemental Liability Insurance provides the Guest auto liability coverage for amounts over the state limits and up to USD $500,000 against claims made by a third party for bodily injury and/ or property damage.
VIP Coverage: (Vacation Interruption Protection)
(included
in the daily rate)
VIP reduces Guest’s financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to USD $1500.
Coverage includes but is not limited to:
- “Uninsured Motorist” in case the Guest is involved in an accident with a non-insured driver
- Accidental damages to the vehicle (Guest’s or 3rd party’s fault)
- Vehicle theft and fire, and
- Vandalism.
Security
Deposit: USD $1,500 (authorized on a major
credit card)
Ensuring the safety of our guests is our top priority. Prior to each rental, all units undergo thorough mechanical and technical inspections. Although rare, malfunctions may occur. In such cases, we are committed to swiftly resolving any On Road Support issues.
If a Guest’s motorhome vacation is interrupted by an emergency (excluding accidents or damages caused by the Guest) and lasts for more than 12 hours after reporting it to El Monte RV, the Guest will be reimbursed for the greater of the gross nightly rental rate or expenses for hotel rooms up to USD $25 per person per night, and car rental up to USD $50 per day per motorhome, with a combined maximum of USD $1,500 per rental agreement.
Flat tires and defective non-mechanical equipment including but not limited to radio, TV, Bluetooth, USB, GPS, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out are not considered mechanical breakdowns and are excluded from VIP reimbursement.
VIP
Plus Upgrade
With a standard rental with El Monte RV, you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of USD $1,500 per incident.
The optional VIP Plus Upgrade is not mandatory. VIP Plus reduces the Renter’s financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to $0.
VIP Plus Upgrade is not an insurance and only reduces the financial responsibility of the Guest if the rented vehicle is damaged or stolen.
The
Advantages of the VIP Plus Upgrade are:
- Eliminates the deductible in case of a loss to the
rented vehicle, provided that the guest is not in
violation of the Rental Agreement;
- No need to file a claim with your personal
car insurance
Non-Covered Damages
No liability, comprehensive or collision insurance coverage is provided and the guest has full legal and financial
responsibility in case of:
-
Damages to the interior of the vehicle;
-
Personal injury, personal items and property;
-
Carrying more passengers than having seat belts available;
-
Deliberate or willful damages caused by the renter or other guests;
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Damages caused to the vehicle by abuse or misuse for illegal activities;
-
Damages where the guest is charged by the local authorities for being careless;
-
Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems;
-
Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
-
Damages and accidents caused under the influence of alcohol, drugs or any other controlled substance;
-
Damages as a result of using a leveling system (if reconnected by a guest)
-
Damages as a result of driving with an extended awning or slideout
-
Undercarriage damage, including entry step due to negligent driving
-
Damage to the Wheel Rim (Tire is included if Peace of Mind has been purchased)
-
Damage caused to the windshield except where Peace of Mind has been purchased and applies.
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Damage caused by failure to maintain the Vehicle (e.g. checking engine oil and coolant levels etc.)
-
Damage caused from backing up the Vehicle
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Driving into, under, or through a height restricted structure, road, or sign which is lower than the height of the vehicle. Including, but not limited to parking structures, drive-throughs, drive-in or other covered entry ways, and any roads or structures with height restricted access is not permitted.
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Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed);
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Damages where the guest is showing negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
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Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
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Damages and losses due to “off-road” usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada)
Please Note: In case of a claim, El Monte RV will not act as an adjuster for any third-party insurance purchased by the
guest which is not offered by El Monte RV (such as $0 deductible insurance, etc...)
Security Deposit:
- A USD $1,500 security deposit is required at the time of departure and will be authorized on the credit card.
- We require that the deposit be guaranteed by a major nondebit credit card such as Visa, MasterCard or American Express with sufficient credit balance to cover this amount
- We do not accept ATM/debit cards such as Check Cards, Visa debit cards or pre-paid credit cards
- We do not accept Cash or Traveler’s Checks, Stored Value/Prepaid cards or gift cards
- The security deposit is not charged on the guest’s credit card on pick-up, but rather the amount is ‘held’ in the form of an authorization; Upon return, if the rental vehicle is clean inside, undamaged, returned on time, and any fines are paid, no charges will be deducted from the credit card hold.
- When attending the RAAM (Race Across America) event or Burning Man Festival a USD $2,500 deposit is charged (and not just authorized)
- In the event of an accident, before a replacement unit is provided to a guest, we require an additional charge of USD $2,000 to be made on the guest’s credit card, regardless of whether the guest is at fault or not. This amount will be refunded at drop-off (minus any fees / charges) provided there are no further damages to the vehicle.
Event Surcharge:
Mandatory Fee: USD $1,000 per booking for attending the Burning Man Festival, this must be disclosed at time of booking. A fine of USD $1,000 will be automatically charged to any booking that our geo tracking picks up in this area. thl reserves the right to alter or change the list of events affected by the surcharge. Guests who take vehicles to events must request permission at the time of reservation.
First Night Accommodation:
Guests travelling overseas are required to spend their
first night in the United States in a hotel.
Airport Transfers:
Airport Transfers Are Not Provided By El
Monte RV or Mighty Campers.
But all our locations are an easy taxi or uber ride from the
airport, and public transport options are available.
-
To pick up their motorhome, the person who made the reservation must be present with the physical credit card that shows their name. If they plan to drive, they must also present their original driver’s license. If they are not driving, they need to provide another government- issued document to confirm their identity.
-
Additionally, all drivers who plan to drive the motorhome must be present at the time of pick-up with their original driver’s license. We recommend the guest presents an international license at pick-up along with the original license if the license is in any language other than English.
-
We reserve the right to deny a guest the motorhome if they appear to be unable to drive, such as if they are intoxicated or suspected of being under the influence of drugs.
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If the main guest is not deemed fit to drive, they will not be listed on the rental agreement as a driver and will not be covered by insurance. However, the main guest remains fully responsible for the motorhome. If the main renter wants to be added as a driver, they must return to one of our branches at a later time to obtain an updated rental agreement.
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Guests will select their pick-up time during online check-in. Only available time slots will show, and these are controlled by the branch and based on the operational schedule of the units.
- Standard Pick up times are between 1pm and 4pm.
- Subject to availability guests may be able to select an earlier pick up time during the online check-in. Guests who would like to arrange early pick up ahead of time we continue to offer the P.A.D. ( more
information here)
- As a FIFA World Cup Special we are happy to offer our Guests a later pick-up time for USD $350 between 16:00 and 19:00
- Los Angeles: June 10, 2026
- July 9, 2026
- San Francisco: June 10, 2026 - June 30, 2026
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Guests are advised against turning up earlier than their scheduled arrival time. The arrival times are based on the pre booked pick up / drop off schedules and vehicle prepping and availability, therefore an early arrival is unlikely to result in an earlier than booked pick up slot.
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Guests who arrive at the branch without having checked in, will be required to perform Check-in at the branch on a tablet device. Those who have already completed the check-in will be accommodated first.
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On arrival at their branch:
- Guests will verify their identity with their driving license.
- They will process payment for the security deposit – payment only by credit card.
- They will be taken to their RV to complete a vehicle walkthrough tour and a vehicle condition inspection.
- If any additional Travel Extra items are required, these can be purchased prior to the completion of pick-up process.
- A member of our Guest Services team will be on hand to help and answer any questions Guests may have during pick-up.
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RV Drop off takes around 15-30 minutes to complete, slightly longer if there has been an incident with the unit.
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Guests will select their Drop-off time during Online Check-in.
Standard Drop-off Times are between 8.00am and 11.00am (9.00am from 01 Oct - 31 Mar)
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Guests will be able to select their preferred drop off time during online check in. Only available time slots will show, and these are controlled by the branch and based on the operational schedule of the units.
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Guests should have their belonging packed before arriving at the branch and must vacate their vehicle before the end of the hour to avoid late drop off fees of USD $50 per hour. Unauthorized extensions will be charged double the applicable nightly rental rate.
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Renter (this should also be the named major credit card holder)
and all authorized drivers must be at least 21 years of age and in
possession of valid driver’s license
-
We recommend the guest has an international driver’s license
(photocopies not accepted) along with the original license if the
license is in any language other than English.
-
We require a physical driver’s license to be presented at pick-up,
we do not accept digital driver licenses.
-
A major credit card such as Visa, MasterCard, Amex (no ATM/
debit cards such as EuroCard or visa debit cards, etc) with
available credit is required for all charges paid at the counter
-
Cash or Travelers Checks are not accepted
Online Guest Check-in:
We require our guests to complete the online self-check-in
prior to the vehicle pick- up date at: elmonterv.sci.thlonline.com -
Self Check-In opens 30 days prior to pick-up.
All guests are required to complete the
online check-in process prior to pickup - Online Check-in is mandatory.
Guests will be asked for their driver’s information, to read and accept
the Rental Agreement, Insurance Coverage, and other Important
information. They will watch the vehicle walkthrough video so they
do not need to watch this on the day of pick up and they will select
their arrival time at the branch, their preferred drop off time and be
able to select any additional travel extras they may want. This results
in less administration at pick-up and means the guest needs less
time at the branch.
Please be advised any credit card used for payments in the Online
Check-In must be in the same name as the main renter.
-
Once Online Check-in is completed, you will receive an email
summary Online Check-in, with a copy of your accepted
documentation and links to the walkthrough videos, so you can
watch the videos again if desired. Online Check-in is a simple
process and takes up to 1 hour to complete.
Guests who arrive at the branch without having checked in will
be required to perform Check-in at the branch on a tablet
device.
-
To access the online self-check in system and enter their
information the guest requires
-
The El Monte Booking Number (e.g. ABC123456-1) - it is
important guests include the “-1” at the end of their booking
reference number
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The Last name of the guest
International
Address Requirement:
-
El Monte RV’s 2026/2027 International Rental Program and rates
are designated exclusively for non-domestic guests, i.e. for those
guests living outside of the United States and having no US
address or drivers license.
-
El Monte RV reserves the right not to accept bookings from
guests residing within the United States even though they may
have reserved through an international trade partner / travel
agency
-
El Monte RV reserves the right to rebook guests residing within
the United States using standard domestic rates and conditions
-
El Monte RV reserves the right to cancel the booking if it is in
violation of this requirement
-
We don’t offer luggage storage at our locations.
-
To facilitate the pick-up and drop off procedures, we
recommend that guests carry their luggage in their vehicle and
soft- sided or collapsible bags are recommended for easier
storage.
Lost Items:
El Monte RV is not responsible for items left in the
motorhome after guest’s return and reserves the right to
donate or dispose of them as it sees fit. Left items cannot
be mailed to guest.
Maintenance and Use Responsibility:
Reimbursements & Refunds:
-
Refunds for mechanical issues: In the event of a mechanical
problem requiring repairs over USD $100 guests must call El Monte
RV’s On Road Care Support for authorization
-
A toll-free number is provided for assistance with problems,
questions, etc.: at 1-800-367-4707 / 1-562-661-9842 and contact
can be made also at: onroadcareUSA@thlonline.com
-
Guests will be reimbursed on return and upon presentation of
receipts and any replaced parts; no repair receipts over USD $100 will
be reimbursed without prior authorization
-
Note: USD $100 reimbursement does not apply to de-winterizing or
winterizing cost
-
Additional Items: In the unlikely event that items are missing
from kitchen or linen kits or guest needs to replace an item for
the motorhome such as a water hose, sewer hose, etc., the guest
may purchase these items without prior approval and will be
refunded at return upon presentation of valid receipts, provided
they not total more than USD $100
-
Breakdowns: in the event of a mechanical breakdown
requiring the vehicle to be in repair for more than 12 hours
please see the section titled ‘VIP Interruption Protection’
-
Accompanying vehicles: Accompanying vehicles are not eligible
for compensation
-
Travel Agent Assistance: Contacting one’s travel agency or trade
partner will have no effect on the availability and/or speed of
vehicle towing, repairs and/ or replacement and no
compensation of any kind will be given for communication costs
incurred
-
Guests should be instructed by their travel agency / trade partner
to coordinate the repair efforts only with El Monte RV’s On road
care support and to discuss compensation with the staff at the
return rental counter
-
Guest Complaints: guest refund or reimbursement requests
must be received in writing with all supporting
documentation no later than 30 days after rental return to be
eligible for compensation consideration
-
El Monte RV reserves the right to take up to 30 days after receipt
of any complaint to investigate and respond and claims should
be emailed to: guest.services.usa@thlonline.com
-
On road care support contact requirement: in order to be
eligible for any lost-use refund during their rental period
guests must contact El Monte RV’s On road care support and
start a Guest Service Log with them and must have followed
all instructions, self-help tips, and / or recommendations for
repairs
-
Guests declining On road care support instructions,
recommendations or appointments for repairs will not be
eligible for lost-use compensation
-
All vehicle lost-use issues must be verified by a pre-authorized
repair facility and/or by location staff upon return and only after
issues are validated will compensation be given
-
No consideration for lost-use will be given if it is determined any
issues were operator error
-
Return without prior authorization: in order to be eligible for a
lost-use refund, guests must return rental vehicle to the booked
return branch or a recovery fee and penalty will be charged
-
Flat tires and defective comfort equipment including but not
limited to radio, TV, Bluetooth, USB, GPS, generator, batteries, air
conditioner, refrigerator, heater, water heater, cruise control,
awning, slide-out are not considered mechanical breakdowns
and are excluded from VIP reimbursement.
-
Cell-phone charges: guests are responsible for all cell-phone
charges incurred and guests are encouraged to use On-theRoad-Care’s 24-hour toll free number as the primary contact
telephone number.
On Road Care Support:
- On road care support (OTRS): 1-800-367-4707 / 1-562-661-9842 ?
is available 24 hours and 7 days
- Support staff may also be reached via email:
onroadcareUSA@thlonline.com
- In order to be eligible for any lost-use refund during the rental
period guest must have contacted El Monte RV’s On Road Care
Support and start a Guest Service log with them and must have
followed all instructions, self- help tips, and/or recommendations
for repair
- On road care support is a courtesy service provided by El Monte
RV for our guests and this team is not authorized to determine
refunds which is the sole responsibility of the return branch
manager
- In certain circumstances guests may be provided with a
replacement vehicle; El Monte RV - at its sole discretion -
reserves the right to determine if, where and when a vehicle
exchange will take place
- In the event of an accident involving an El Monte RV rental
vehicle, no matter who was at fault, El Monte RV reserves the
right to determine if, where and when a vehicle exchange will
take place
- Should guests violate applicable laws or the terms and
conditions by driving intoxicated, under the influence of drugs,
or should they fall asleep at the wheel or drive negligently the
guest will be responsible for all costs involved in replacing,
towing and repairing of the damaged motorhome whereby the
guest’s financial responsibility includes but is not limited to the
rental vehicle
Note: We understand it is important our mutual guests receive
support when they need it. Our team has more limited availability
outside regular business hours, so we request that not-urgent
matters can wait until business hours to resolve. This way we can
prioritize after-hours support for situations that truly can't wait.
Travel Restrictions:
-
Guests are restricted from traveling to certain regions due to
road conditions, extreme weather, acts of God (‘force majeure’),
security alerts and/or availability of support
-
Restrictions are subject to change without notice and are
determined solely by El Monte RV
-
Guests are responsible for knowing and adhering to the travel
restrictions and for informing themselves of possible changing
conditions
-
El Monte RV, to the best of its ability, will provide guests as much
information at time of pick-up as possible, but is not liable for
any delays or detours guest may encounter
-
Violation of these travel restrictions voids insurance and
coverage options under the terms and conditions of the rental
contract and guest will be held responsible for accidents,
mechanical breakdowns and thefts occurring in a restricted
travel area.
- Off-road: travel on non-public, unpaved and/or ‘logging’ roads is
not permitted at any time
- Death Valley: traveling in or traversing Death Valley is not
permitted in June 1 to September 30 where ground
temperatures can reach 140º F or 60º C and guests may be
required to sign and acknowledge Death Valley restrictions on
pick-up
- Mexico: travel is permitted at guest’s own risk and only with the
purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI),
available at all southwest locations
- Note: there is no reimbursement for repairs, lost use or
deductibles for damage when in Mexico
- New York City / Manhattan: travel is not permitted
- Alaska / Northern Canada: travel is permitted at guest’s own risk
but there is no reimbursement for repairs or lost use
- Winter: Travel during winter months is permitted. However,
freezing conditions may occur in spring and fall at higher
elevations and should be anticipated and precautionary
measures taken. Guests are responsible for any damage due to
systems freezing due to cold weather. As a precautionary
measure at certain locations water may be replaced by antifreeze to prevent water systems from freezing.
Guests are then
not allowed to use any water systems, including the toilet or
shower, until they have traveled to areas with consistently above
zero temperatures. In the event the guests want to replace the
anti-freeze with water, they may re- winterize or de-winterize the
vehicles with the help of an expert.
- Note: Winterizing or de-winterizing costs - typically up to USD $150 -
are the responsibility of the guest
- Summer: Travel in summer months and/or in extreme
temperatures can strain motorhome systems such as roof and
dash air conditioners, generator and refrigerator. We maintain
our motorhome fleet to accommodate all weather conditions.
However, guests should be made aware that the performance of
motorhome systems under extreme conditions cannot be
guaranteed. Roof A/C units will only cool the interior of the
motorhome up to a maximum of 20 degrees Fahrenheit cooler
than the outside temperature.
- Ontario / Quebec: Due to the regular incidence of theft,
motorhomes are not allowed to be left unattended within the
cities of Montreal, Ottawa and Quebec City. We recommend
leaving the motorhome parked at a campground and using taxi
or public transportation. Guests planning on traveling in these
areas must inform the rental branch prior to departure.
- Vehicle Return: Guests who return the rental vehicle to any
location other than the one booked and confirmed without prior
authorization or who abandon the rental vehicle will be charged
a recovery fee and penalty.
Traffic Citations and Tolls:
-
The guest is responsible for all traffic violations, fines, and/or
citations incurred during the rental period. Guests will also be
responsible for each induvial toll charge unless they have
purchased our Unlimited Toll Product.
-
A third party vendor will integrate with toll authorities to pay the
tolls immediately, eliminating the need for paper invoices. This
means guests will not have the option to pay online. It is
becoming increasingly difficult for guest to pay online for
vehicles owned by rental companies, so it is important the
guests understand the risk if they decline the unlimited tolls
product.
-
Traffic Citations: Guests may either pay the traffic citation directly
to the ticketing authority or provide the citation to the rental
office upon return for processing and payment. Guests are
responsible for the full amount of the citation including any late
fees and will be charged a USD $50 administrative processing fee per
citation.
-
In the event of guest non-payment or failure to turn over any
citations to El Monte RV, guests are responsible for the fine
amount plus late penalties. Additionally, guests may be charged
up to USD $250 per infraction for increased administrative processing.
-
Toll Roads / Bridge tolls: El Monte RV will charge the Guest the
amount of the toll plus any late fees and an additional one-time
handling fee of USD $25 using the Guests credit card on file unless
the Unlimited Toll Product has been purchased.
Fuel
Consumption: Gasoline and LPG (Liquid Propane Gas)
-
Fuel costs are the guest’s responsibility
-
Gasoline and LPG (Liquid Propane Gas) tanks are full at pick-up
and must be returned full or the difference will be estimated and
the guests charged at El Monte RV’s refueling rate;
if not full the
gasoline and LPG (Liquid Propane Gas) tank must be returned at
the same level as at takeover or the difference will be estimated
and the guests charged at El Monte RV’s refueling rate
-
No claims are accepted with regards to fuel consumption; fuel
consumption will vary according to where and how a vehicle is
driven and no claims are accepted as to fuel consumption if
guest is upgraded to a larger unit.
Vehicle Substitutions:
If the booked vehicle is not available for any reason, El Monte RV
reserves the right to provide a higher-rated vehicle at no extra
cost. If a lower-rated vehicle is provided, El Monte RV’s liability is
limited to refunding the retail rate difference between the two
vehicles.
Please note that vehicle substitution does not entitle the guest to
any additional compensation beyond the refund mentioned
above.
Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.
Changes to Reservations:
At El Monte RV, we understand that sometimes things change.
If this is the case, please send a written request to
intl.booking@elmonterv.com.
Any changes made to a booking will be calculated by using the
higher one of the two rates, either the original Flex Rate or the Flex
Rate current at the time of the booking alteration.
The following are classified as booking alterations:
- Change of vehicle type
- Change of pick-up location
- Change in drop-off location
- Change in the pick-up date, excluding booking extension.
- Change in the drop-off date, excluding booking extension.
In the event the guest wishes to make changes to the following:
vehicle booked, pick up or drop off dates, pick up or drop off location
the following charges will apply:
- If amended 15+ nights prior to pick up: USD $50 plus any increase in
vehicle charges
- If amended 14 nights or fewer prior to pick up: 100% of previous
rental charges will still apply and new booking charges will be
calculated additionally
Cancellation
Fees / Changes:
- Every cancellation needs to be made in
writing and will be confirmed by us in writing.
- The cancellation fee will be calculated based on
the business day El Monte RV has received the
cancellation:
- No cancellation fee applies to bookings cancelled by Dec 31,
2025.
- Minimum cancellation fee USD $200
- 60 calendar days or more prior to rental date
USD $200
- 59 to 30 calendar days prior to rental date 20% of the
nightly rental charge minus any applied discount
plus one-way fee if applicable
- 29 to 15 calendar days prior to rental date 50% of the
nightly rental charge minus any applied discount
plus one-way fee if applicable
- 14 to 0 calendar days prior to rental date 100% of the nightly
rental charge minus any applied discount and “no show” plus
season surcharge plus preparation fee plus one-way fee if
applicable
If a guest declines the vehicle at departure this is
classified as a ‘Departure Day’ and guest is not eligible
to receive a refund.
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