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McRent Motorhome Hire Holland / The Netherlands
Frequently Asked Questions

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Q. What is the minimum age for rental:
A. 23 years is the minimum for the Compact / Family and Comfort range of Motorhome. The licence must have been held for a minimum of 3 years.
No maximum age.

Q.How many drivers are included:
A. No fee for additional drivers. A maximum of 2 drivers per vehicle.

Q.When are the depots open:
A. Pick up Mon – Fri : 1400 – 1700. Sat : 0900 – 1100 / Drop off Mon – Sat : 0900 – 1100
For pick up / drop off on a Saturday a fee of € 79 applies in each instance.

Q. Minimum rental:
A. 7 days is the minimum rental. This increases to 14 days during Peak season. The depots are closed between 22 Dec – 06 Jan.

Q. Do I need to leave a security deposit:
A. A deposit of €1800 is required when you pick up the vehicle. This is refunded when the vehicle is returned in a proper condition and after the final settlement of the rental contract by McRent HQ.

Q. What camper vans does McRent hire out ?
A. As a 100% subsidiary of Dethleffs, we rent out Dethleffs vehicles. In addition, we also hire out Globecar and VW California vehicles. No McRent vehicle will be older than 2 years.

What models are rented out ?
A. Our wide selection of different layouts offers the suitable vehicle for "everybody", ranging from the small two-seater (Compact Standard) down to the spacious, fully integrated 6-person vehicle.

Are caravans also rented out ?
A. No, we exclusively rent out camper vans / travel vans / motor caravans. These are automobile units.

What driving licence regulations apply to the renting of a camper van ?
A. As regards vehicle groups Compact, Family and Comfort, the renter must have been in possession of a category III or category B driving licence for at least one year.

Please note that vehicles of the Premium group have an overall weight of more than 3.5 tons. This requires possession of a category III or category C/C1 driving licence since at least 3 years.

When can I receive my Motorhome ?
A. Handover of a camper van to you is possible only during the station´s opening hours. Moreover, please note that at some stations handover to you must take place in the afternoon and return of the camper van is possible only in the mornings. The exact times will be indicated to you in your offer.

What must I take into consideration when accepting the Motorhome ?
A. As regards acceptance of the van, please take into consideration that formalities and instructions will require approx. 1 h. Please request an exact time of handover from your station so as to avoid overburdening of the station´s capacity and longer waiting times. Do not plan large driving distances for this particular day. Take your time when accepting the van. Convince yourself together with our employees that your vehicle is fully equipped and that existing traces of use are recorded in the handover certificate.

Will a deposit become due upon handover of the travel van to you ?
A. Yes. As a matter of principle, a € 1,800.00 deposit is to be provided upon handover of the camper van to you. In the event that the deposit is provided by means of a credit card, the card holder and the renter must be identical. Alternatively, you can also transfer the deposit to us in advance together with the residual rental. Please note in this context that no station is allowed to hand over a vehicle unless the deposit has already been received directly by the station.

What services are included in the rental ?
A. chemical toilet (cassette), a high-power heating system, a fresh and sewage water tank, safety belts in the living area, servo steering, cable reel and collection cable, a Euro plug for 230V, a separate 12V battery for the living area, a battery recharging device, a bike rack and a stereo radio with CD player. Extras such as tableware, kitchen equipment, child safety seats and snow chains are available on request and for a fee.
Additionally, the following is already included in the rental:

* All kilometres
* Value-added tax
* Comprehensive Insurance coverage with excess of €1,000 per case of damage
* Third-party liability insurance with a global limit of indemnity of 50 Mio.
* Fiat Mobility Guarantee and Accident and Breakdown Cover
* Awning
* Partly rear view camera
* Dethleffs security package
* Driver´s cab air conditioning
* Bike rack
* Outside Cleaning
* 2 gas bottles
* Levelling chock
* CI cable
* Cable reel
* Toilet chemicals
* Water hose / watering can

Does the travel price also include transfer to the renting station ?
A. Our vehicles shall be returned to the same station where they have been handed over to you. At some stations, you can also book a one-way rent. In case of a one-way rent, the place of handover differs from the place of return. However, these places are fixed before the term of lease begins and charged additionally. One-way rents are possible solely on request.

Cleaning:
A. Camper vans are handed over to you in a clean and tidy condition on the inside as well as on the outside, and shall also be returned by you in a clean and tidy state. External cleaning is included in the price. If, following return of the vehicle, inside cleaning, emptying of the sewage water tank and / or emptying of the toilet cassette have to be carried out by the lessor in part or in full, the lessor shall charge a cleaning fee. Please note that possibly incurred costs are to be paid directly on site.

How am I to behave in case of an accident or in the event of damage ?
A. Upon handover of the vehicle to you, you will receive a damage report form which you are obliged to complete in any event of accident. In case of fire, theft, damage caused by game animals or other damage, police and the renting station must be notified. The renting station must also be notified of any details concerning the circumstances of the accident.
Claims for damages of other parties involved in the accident must not be acknowledged.

How and where will I get fresh water on the way ?
A. In the meantime, you get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations. In most cases, only a small fee will be charged for filling up fresh water.

How and where will I get gas on the way ?
A. Upon handover of the vehicle to you, you will receive two full 11 kg gas bottles, which you may return empty without being charged an additional fee.

At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.
Please note that different connections and different gas bottles are in place abroad and that you need an adapter to refill a German gas bottle. You can inform yourself of any required adapter at your renting station.
The provided German gas bottles must not be exchanged for foreign gas bottles.

What motorisations are offered ?
A. Our vehicles are equipped with a fuel saving and powerful turbo diesel engine of the newest generation.

Is automatic transmission and trailer coupling available ?
A. Our hire vehicle fleet does not include vehicles equipped with automatic transmission and/or trailer coupling.

What regulations apply to additional drivers ?
A. Any additional driver can be registered free of charge at the station upon handover of the vehicle. The renter assumes liability for the additional driver.

Renting from a "private person"
A. Any camper van lessor renting out his camper van in exchange for a fee acts as a businessman. Hence there can be no "renting out of camper vans by a private person" in the actual sense.

When renting a camper van, please pay attention to entries in the vehicle documentations. Here, there has to be an express reference to registration as a "self-driver renting vehicle". Otherwise, you as the renter will have NO insurance cover in the event of damage!

What costs do I face in case of cancellation ?

A. McRent charge the following fees

  • Up to 50 days prior to pick up 10% of rental fee
  • Between 49 and 15 days before pick up 50% of rental fee
  • 14 days before pick up 80% of rental fee
  • No show 95% of rental fee
  • We charge a 5% fee to cover our expenses.
  • Travel insurance can cover cancellation fees under certain circumstances.
  • Please ask for a brochure.

Q. Can I bring my pets:
A. Taking along domestic animals is subject to direct approval by the station. When returned to the station, the vehicle must have the same degree of cleanness as in case of return without a domestic animal. If domestic animals are taken along, higher cleaning costs may be incurred more quickly. The renter is responsible for safe transport of the domestic animals according to regulations as well as for compliance with possible entry restrictions and vaccinations.

Q. Can I tow anything or store things on the roof:
A. No. The Motorhomes are not equipped for towing or for carrying things on the roof.

Q. Can I take the Motorhome into Eastern Europe:
A. Most countries (excluding Russia) are permitted free of charge. Please let us know if you plan on travelling into Eastern Europe.

Q. Are any one way journeys allowed:
A. No one ways are permitted.

Q. Can I leave my car at the depot:
A. This can be requested, and is generally available free of charge. Your car is left at your own risk.

Q. Are there any Automatic Transmission Motorhomes:
A. No they are not available.

Q. What kind of Insurance coverage is provided:
A. The renter bears the costs of any damage that occurs during the rental period while using the vehicle in accordance with the contract up to €1,000 per case of damage.

If the damage is caused by intent or gross negligence, especially if the renter was unable to drive due to the consumption of drugs or alcohol, the liability limitation does not apply. The same applies to any damage caused by not observing traffic sign 265 (maximum vehicle height on a road). Despite the agreed limitation of liability, the renter is moreover fully liable for any damage caused by failure to observe the vehicle dimensions (vehicle height and width), by improper loading and unloading and by the load or by driving backwards without being directed.

The renter is liable for any damages claimed by a third party against him/her or against McRent that the renter has caused to a third party during the use of the object of rental. The renter is liable for all fees, levies, fines, and punishments that are imposed on the lessor in connection with the use of the vehicle unless they are caused by fault of the lessor.

 
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© 2009 Motorhome and RV Hire - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610