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Best Time RV Canada
Best Time RV Canada - 2019 / 2020 Flex Rates
Rates are in Canadian Dollars
Rates valid 01 April 2019 to 31 March 2020
Factory One Way Special !
Pick Up in Toronto
and go One Way to

Calgary -
No One Way Fee & 3,500 Free Miles

Vancouver -
No One Way Fee & 4,500 Free Miles

for CB-21 & Hymer Loft Aktiv Vehicles

Pick Up in Toronto from 1st February 2019

Valid for all Bookings upon request for the 2019 / 2020 Season
Long Term Discounts
5% Discount for Rentals of 21 days or more
10% Discount
for Rentals of 42 days or more

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Depot Locations:
Calgary - Toronto - Vancouver

2019 - 2020 Flex Rates
Valid from 01 April 2019 - 31 March 2020

Flex Rates allows us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower.

This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!
However, once booked, should you need to amend the dates, the prevailing rates will apply. We get advised of new flex rates each week. Therefore each quote only valid until the end of each week.

Best Time RV Vehicles Available for hire

Daily Rates Includes: (no km included)

  • Vehicle Rental
  • Sales Tax
  • SLI Insurance
  • VIP
  • 24-Hour Road Side Assistance
All Inclusive Daily Supplement Includes: CAD $40
  • Daily Rate Inclusions plus
  • Preparation Fee
  • Weekend Surcharge
  • Convenience Kits
    (Only valid for a 13 day or longer rental period)

Super All Inclusive Daily Supplement Includes: CAD $107

  • Daily Rate Inclusions plus
  • Unlimited KM
  • Preparation Fee
  • Weekend Surcharge
  • Convenience Kits
    (Only valid for a 13 day or longer rental period)

Additional Extras:

  • Preparation Fee
    CAD $253 per rental, applicable in all rentals without any exceptions.
    CAD $332 per rental, for pick-ups on Saturdays, Mondays during the period of 01 April and 30 September 2019
  • Convenience Kit
    CAD $100 per person / per rental (including vehicle kit and personal kit).
    CAD $65 per rental for Kitchen Kit only
  • GPS: CAD $13 per day - maximum of CAD $130 per rental
  • Additional kilometres (paid locally at drop off station) - CAD $0.39 per km + local sales tax
  • Optional Generator: (paid locally) - CAD $4 per hour (payable at drop off location)

Items that must be pre-ordered (paid locally at Pick-up Station)

  • Baby or Child Seat - CAD $54 per rental (incl sales tax)
  • Camping Chair - CAD $12 per rental (incl sales tax)
  • Camping Table - CAD $20 per rental (incl sales tax)
  • Toaster - CAD $8 per rental (is included if Convenience Kit is taken)
    Cannot be guaranteed if not pre-ordered (subject to availability)

Kilometre Package:
500 km for CAD $170 (sales tax included) - please note: no refund for unused km.

Minimum Rental Period:
There is a 7 night minimum rental period

One Way Charges:
CAD $0 from Toronto (YYZ) to all locations
CAD $825 from Vancouver to all locations and from Calgary to Toronto
CAD $995 from Calgary to Vancouver

Early Pick-Up:
Early pick-ups include transfers from designated hotels to the rental location as described below and the possession of the rental vehicle is in the morning.

  • CAD $135 will be charged if pick-up is between 01 October to 30 June
  • CAD $198 will be charged if pick-up is between 01 July to 30 September.
    Early Pick-up includes transfer from designated hotel to rental location and vehicle pick-up in the morning. See Transfers Section

Burning Man Surcharge: (25 August to 02 September 2019)
- CAD $2,750 per rental. Non refundable Supplement charged for all pick-ups in Calgary, Toronto & Vancouver. A CAD $2,500 security deposit will be charged at pick-up.

Baby / Child Seats:
Due to applicable law, a baby or child seat must be attached in the rear of the vehicle, not in the front seats. All coaches are equipped with minimum one anchor for three-point child or baby car seat attachment.

GPS Rental:
We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates.

Northern Travel Supplement:
All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted between 1 May through 30 September and must be confirmed in advance. A CAD $540 incl tax prepaid non-refundable supplement is required.

Drivers Licence and Age:
An unrestricted national automobile driver's license is required. We recommend customers to carry a translation of the national driver's license or an international driver's license, but under any circumstances, customer must provide a valid national driver's license at pick-up.
Minimum age is 21 years for all vehicles.

Preparation Fee:
This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception.
The Preparation Fee covers

  • Standard Kit per vehicle (see below)
  • First supply of toilet chemicals
  • First roll of toilet paper
  • Vehicle cleaning
  • Drop-off transfers (See Transfers Section)

There are no refunds for unused toilet chemicals or toilet paper and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.

Convenience Kits:

Standard Kit
(included in Prep Fee)
Water Hose
Sewer Hose
Operator's Manual
Campground Guide
Accident Kit
Road Atlas
Fire Extinguisher
15/30 AMP Adaptor
BBQ Lighter
Flash-Light & Batteries
First Aid Kit
Vehicle Levelers
Water Regulator
KOA Card available if requested by customer at pick-up
Vehicle Kit
(Kitchen Kit)
Set of Pots
Frying Pan
BBQ Grill
Mixing Bowl
Coffee/Tee Maker (Percolator)
Carving Knife
Cutting Board
Paper Towel Roll
Serving Spoons
Scotch Bright
Can / Bottler Opener
Dust Pan & Brush
Dish Cloth
Waste Basket / Bucket
Clothes Hangers
2 Tea / Kitchen Towels
Salad Tongs
Cork Screw
Baking Sheet
Personal Kit
Blanket or Comforter
Duvet Cover
Pillow & Pillow Case
Face Cloth
Hand Towel
Bath Towel
Dinner Plate
Bread Plate (small plate)
Cereal Bowl
Knife / Fork / Spoon
Teaspoon / Steak-knife
Note: All tableware (plates etc.) is non-plastic and is made of Corning / Corelle china or equivalent.
Please note: Convenience Kits are paid per person.

Security Deposit:
You are required to leave a security deposit of CAD $1,500 at the time of pick up. This amount will be charged not authorised on your credit card. Security deposit will be released when the vehicle has been returned clean, undamaged and on time.

Accident / Incident:
In case of an accident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures.

Credit Cards & Travellers Cheque:
We accept MASTERCARD, VISA and AMEX credit cards. No Euro checks, debit cards or prepaid credit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

Public Liability Insurance
(included in daily rental rates)

Best Time RV maintains liability insurance coverage of up to CAD $5 million on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. All coverage and waivers are subject to the express terms of the rental contract.

Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection
(included in daily rental rates)
In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer's responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage. For Renter's benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer's responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to CAD $1,500 per occurrence.

CDW does not apply to overhead, undercarriage or backing up damage, which shall be considered negligent damage and the sole responsibility of customer. Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows: Incurred expenses of CAD $40 per person per day for lodging and CAD $40 per group per day for other transportation is provided. A limit of CAD $3,000 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.

Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control or awning malfunctions.

CDW and VIP coverage is void
(I) if customer fails to file an accident/damage police report, or
(II) if vehicle is used in violation of the terms of the rental contract.

Deposit for all rentals is CAD $1,500 (will strictly be enforced, charged / not authorized)

Awning Deposit
If opting to use awning, there is an additional CAD $1,500 refundable security deposit due at time of departure. Additional deposits may be required for special events.

Pick Up and Drop Off Information:
Click here for Full Information on Transfers 605kb PDF

Best Time RV offers TWO different types of Pick-ups:

Early pick-ups are provided at a cost of CAD $198 per rental for pick-ups between 01 July - 30 September and at a cost of CAD $135 for pick-ups between 01 October - 30 June.

With this option, the pick-up times are Mon-Sat 9.00 am - 11. 00 am. These Early pick-ups include free transfers from designated hotels to rental location as described below. The time for these free transfers will be arranged with the customers individually between 7.30 am and 9.30 am.

EARLY PICK-UP (transfer to rental location included)

  • There is a cost for this additional service (please refer to price list).
  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party.
  • Customers should provide their mobile phone number and, or email address, so
    the rental location can contact them in case any additional information regarding the transfer has to be communicated.
  • Customers have to do our Online Check In within 3 month - 72 hours before their pick-up: https://www.besttimerv.com/checkin-form/
    Please provide the customers with the Best Time RV Booking Code, the Pick-up date and the Code of their Pick-up location.
  • Customers have to call their pick-up location 3 working days prior to their pick- up to receive the exact time for their transfer. Please provide the customers with the phone numbers of our rental locations and consider their opening hours for calls.
    Calls from Mon - Fri are preferred. If nobody picks up the phone, customers should leave a message with their name, Best Time RV Booking Code and phone number (incl. country code).
  • Customers must be ready for pick-up at the time approved by the rental location at one of the designated transfer hotels at specified customer waiting areas (exceptions are listed separately with the transfer hotel information).
  • Hotel transfer is only provided from the customer waiting area of the designated transfer hotels.
  • Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party.
  • Transfers are only provided from the designated hotels if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.
  • Transfer times listed are approximate due to traffic and weather conditions. Best Time RV is not responsible for refunds due to delays for any of these conditions.

Regular pick-ups are at no extra cost and DO NOT include transfers to rental locations. Regular pick-ups are described below and the possession of the rental vehicle is Mon-Fri 1.00 pm - 3.00 pm or Sat in Toronto 10.00 am - 11.00 am and in Calgary + Vancouver 1.00 pm - 3.00 pm (15 May - 15 October) / 10.00 am - 11.00 am (16 October - 14 May).

The customers have to call our rental location one working day prior to their pick-up. The rental location will arrange a suitable time for the pick-up or the transfer with them. This way we can avoid long waiting periods for the customers. Moreover we can make sure, that the customers, who have booked a transfer, are provided with all information needed.

REGULAR PICK-UP (no transfer included to rental location)

  • Vehicle Pick-up: Mo-Fr 1.00 pm - 3.00 pm, Sat in Toronto 10.00 am - 11.00 am and in Calgary + Vancouver 1.00 pm - 3.00 pm (15 May - 15 October) / 10.00 am - 11.00 am (16 October - 14 May).
  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Customer must arrive at rental location at their own expense. No transfer to the rental location is provided by the rental company.
  • Reserved rental vehicles will not be provided for pick-up before 13:00 hrs Monday to Friday or before 10:00 hours Saturday.
  • Reserved rental vehicles may be delivered as late as 15:00 hours Monday to Friday or 12:00 hours Saturday.

Vehicle Drop-off and Airport Transfer:

  • Vehicle drop-off hours are from 09:00 to 11:00 hours.
  • Airport Transfer is only provided if drop-off time is on or before 10:00 hours:
    Airport transfer is included in the Prep Fee and provided to all renters who drop-off their rental vehicles on or before 10:00 hours at no extra cost. Shuttles leave (around 11:00 hours) from our rental location to the Calgary (YYC), Toronto (YYZ) or Vancouver (YVR) airports only. Please do not book return flights with departures before 14:00 hours, if your customers want to take advantage of the free drop-off transfer to the airport.
  • No Airport Transfer is provided if drop-off time is after 10:00 hours.
    Drop-offs after 10:00 hours may take longer than the time the airport shuttle leaves, hence if customers arrive at rental location for vehicle drop-off after 10:00 hours, no airport transfers are guaranteed anymore.
  • Late vehicle drop-off (drop-off after 11:00 hours)
    Late vehicle drop-off surcharges are CAD $50 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals.


Customer Information and Pre Check-in:

  • Customers must do our Online Check In and provide us with their contact details. Please provide the customers with the Best Time RV Booking Code, the Pick-up date and the Code of their Pick-up location. On our website, customers can check-in online or you may provide customers with a copy of the pre-check-in form. Online check-in link: https://www.besttimerv.com/checkin/
  • The Online Check In is only available 3 month - 72 hours prior to the pick-up date.

Travel & Sleeping Capacities
Travel and sleeping capacities are sometimes not identical. This is why we specify the number of seatbelts installed in each vehicle type. It is not allowed to travel with more people in the vehicle than the number of seatbelts installed.

We also specify the number of sleeping capacity. The sleeping capacity may not correspond with the number of seatbelts installed. Sometimes, customers want to just travel in the motorhomes but not sleep in the unit or sometimes, customers want to use the full sleeping capacity and use a second vehicle to allow for travel capacity for the entire group. For such cases, it is important to exactly know what a vehicle offers.

If we state a sleeping capacity of 5 - 6, then 6 adults could sleep in the camper and up to 5 people is the maximum possible capacity. We calculate the sleeping capacity as follows: Double bed = 2; Cab over bed = 2; Dinette = 1 adult or 2 children

We reserve the right to refuse delivery of a vehicle to a customer, should the group exceed the number of seat belts installed.

Repairs / Refunds / Early Returns / Long Term Rentals:
Necessary repairs are reimbursed without previous authorization up to CAD $100. Customer must provide receipts. If customers pay repairs exceeding CAD $100 without previous authorization, we will not reimburse. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage).

Malfunctions of Radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered mechanical breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle.

Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof.

Best Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

Maintenance and Cleaning Responsibility:
Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts. Gasoline and propane costs are not included in rental price. Gasoline and propane tanks are full at pick-up and must be returned full. Vehicles must be returned clean inside. Waste tanks must be emptied prior to return. Otherwise, additional charges may occur.

Office Hours and Holidays:

  • Office hours of all Best Time RV Rental Locations in Canada: Calgary & Vancouver
    9am– 3pm hours for Mondays through Fridays
    9am– 3pm hours for Saturdays (15 May to 15 October)
    9am - 12pm Noon (16 October to 14 May)

    9am– 3pm hours for Mondays through Fridays
    9am - 12pm Noon
  • Please refer to Transfers Section for pick-up and drop-off times.
  • Canada Holidays (Rental depots are closed or offer limited opening hours):
    - 18 February 2019
    19 April 2019
    - 20 May 2019
    - 01 July 2019
    - 05 August 2019
    - 02 September 2019
    - 14 October 2019
    - 11 November 2019
    - 24 / 25 / 26 December 2019
    - 31 December 2019
    - 1 January 2020
    - 17 February 2020

It is the renter's responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks.

Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc.

Prohibited Travel Areas:

  • Mexico
  • Death Valley from 15 June to 15 September
  • Logging roads, non-public roads, unnumbered roads and off-road driving
  • Manhattan
  • Montreal
  • Quebec City
  • Ottawa
  • Dempster Highway between 1 September and 31 May
  • Yukon: Canol Road North of Ross River, Aishihik Lake Road, Road between Dease Lake and Telegraph Creek
  • Alaska: Dalton Highway (Hwy 11) between Coldfoot and Prudhoe Bay, McCarthy Road between Chitina and McCarthy

Parking / Traffic Violations / Toll Roads:
Customers are responsible for reporting and paying of all parking / traffic / toll road violations at rental termination. Non-reporting of parking / traffic / toll road violations will result in an administrative charge of up to CAD $75. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile. Customers will have the option of buying prepaid toll packages at pick-up.

Towing is not permitted.

Sorry, No Pets allowed. If this policy is not followed, the renter will be responsible for a penalty of up to CAD $1,000.

Storing items on vehicle roof is not permitted. Free storage of luggage is available at our location at owner's risk.

Cancellation Fees:

  • up to 42 days prior to pick-up date 15% of total rental days charges
  • 41 to 29 days prior to pick-up date 35% of total rental days charges
  • 28 to 15 days prior to pick-up date 55% of total rental days charges
  • 14 to 1 days prior to pick-up date 80% of total rental days charges
  • Departure day and no shows 100% of total rental days charges

    Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are
    considered as a departure day cancellation (no show) and will be charged 100% of the rental days.

One-way charges for confirmed one-way bookings
For one-way rental cancellations the full one-way drop-off charge plus taxes will be added to the regular cancellation charges.

Reservation changes are subject to availability. The rate will be re-calculated using the most current Flex rate. Compared to the booked rate; the higher rate will apply. Any modification of reservations is subject to a CAD $30 handling fee. If a confirmed booking is moved or shortened by 3 or more rental days, cancellation charges may apply for these days.

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© 2009 Motorhome and RV Hire - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610