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Canadream Motorhome Rental in Canada

Canadream Motorhome & RV Hire Canada 2022 / 2023 Seasons

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Canadream Depot Locations
Canadream has a fleet of approximately 700 vehicles and offer rentals in
Calgary  -  Edmonton  -  Halifax  -  Montreal  -  Toronto  -  Vancouver  -  Whitehorse

Long Term Discounts
21 or more nights
in Summer (April to October) 5% Discount on the daily flex rates
in Winter (November to March) 10% Discount on the daily flex rates

Applies to Multiple bookings across CanaDream & Apollo Brand Bookings
This discount is combinable with Early Booking Offers,
but is not with seasonal special offers or relocation offers.

2022 Early Booking Specials

Run of Fleet 2022 Summer Programme

2022 / 2023 Winter Package
 

Vehicle Information
Motorhome Comparsion Chart - 328kb PDF
Terms & Conditions
Frequently Asked Questions

Canadream is one of the largest RV Rental companies in Canada catering to the needs of those wanting to experience all the magnificence Canada has to offer in the comfort and convenience of their own camper or 'home on wheels'. All vehicles have Automatic transmission.

Deluxe Van Camper DV-C: 2 Berth
( with Shower and Toilet )


Maxi Travel Camper - (TC-A): 2+1 Berth
( with Shower and Toilet )

 
Super Van Camper SV-C: 2+2 Berth

( with Shower and Toilet )


 
MH-A Maxi Motorhome: 4+2 Berth Motorhome

( with Shower and Toilet )

 
MH-B Midi Motorhome: 4+2 Berth Motorhome

( with Shower and Toilet )

Nightly Flex Rates include

  • 0 km per night.
  • CAD $5 million public liability & property damage.
  • Vehicle Preparation Fee - this includes your first supply of propane, fresh water, toilet chemicals, cleaning supplies for the unit.
  • 24 / 7 On-Road Support
  • First fill of Propane
  • Full tank of fresh water
  • Minimum ¼ tank of Fuel
  • Canadream Club Membership
  • Airport Transfer - Montreal Station and YUL Airport and Specific YUL Airport Hotels. more information here

Preparation Fee
This fee includes Montreal transfers to and from the airport & airport area hotels and vehicle preparation (first supply of propane and toilet chemicals). This fee is now included in the nightly rental rate.

Kitchen Kit Fees
Kitchen kits are charged at CAD $100 per kit. Our Kitchen kit includes dishes, cookware and cleaning equipment. more information here

Linen Kit Fees
Linen kits are charged at CAD $75 per person per booking. Our Linen kit includes pillows, linen, towels and sleeping bags. more information here

Bike Racks
We are pleased to provide bike racks for rental along with our SVC, MHB and MHA units. The CanaDream premium bike rack is specially designed for RVís and can hold up to 4 regular bikes. Guests who wish to use the rack for e-bikes should note there is a restricted weight limit on the rack of 160kgs in total weight.

Guests are fully responsible for the fitting of their bikes to the bike rack and are required to sign a waiver for use of the bike rack. CanaDream cannot be held responsible for any damage caused to any bikes on the rack. We also recommend Guests bring appropriate bike padlocks for securing their bikes when not in use.

Exchange Rate
All transactions are conducted in CAD$. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 business days, depending on the Guestís financial institution.

Early Pick Up / Late Drop Off
Early Pick up / Late Drop off: CAD $375 each time (CAD $375 for early pick up & CAD $375 for late drop off. Guests can extend their holiday with this option. Early pick up includes transfers to the location and vehicle pick up between 10am-12 noon. Late drop of is by 3pm and return transfer to airport or airport hotels.

* Sunday Pick Ups and Drop Offs are available at a cost of CAD $375 per pick-up or drop-off during the period 01 October to 30 April (please note: no cost for early pick up or late drop off if paying for a sunday pick up or drop off during 01 october to 30 April).

Additional Items

  • Lawn Chairs (CAD $12 each per rental)
  • Bike Racks for 4 bikes (CAD $75 per rental and only with our MH-A, MH-B & SVC vehicles).
  • Child / Infant / Booster Seats (CAD $45 each per rental).
    Click here for Child Restraint Information - 2.4 mb PDF
  • Toaster (CAD $12 each per rental)
  • Generator hire on request only - Between 1 October and 30 April, generator use is free of charge. From 1 May to 30 September, Guests are welcome to use the generator by paying a surcharge of $10 for each night of their booking. There is a maximum charge of $100 plus tax for generator use.
  • Additional Driver: CAD $5 per night
  • GPS Navigation / Travel Tab Navigator: CAD $14 per night (maximum CAD $252) Click here for more Information
  • Additional overcab mattress (request only - limited availability): CAD $40
  • Toilet Paper (4 rolls - 1 ply): CAD $6.50
  • Toilet Chemicals: CAD $2.50 each
  • Coffee Maker (electric): CAD $12 each

Sorry, we do not rent baby cribs. Please check with our reservations staff for the name and phone number of companies who offer this service.

Please Note: Canadream do not rent TV's

Other items available on request (where available – ask on pickup for rental cost)

  • Cookie Sheet
  • Wine glasses
  • Measuring cup
  • Grater

For rentals during winter months the following items may be available (ask on pickup for rental cost and availability)

  • Chains
  • Electric Heater
  • Vent Pillows

"Happy to" Packages
We are happy to offer our ďWe are Happy toĒ products designed to enhance the Guest experience and provide peace of mind at great value for money. We have two easy add on options: Platinum Package or Gold package. Or any of the items can be purchased individually. Note: These products must be booked in advance of departure, once on the road the Guest cannot add them on. More information here

  • Platinum Package: CAD $195 - CanaDream Valet Service, CanaDream Peace of Mind, Windshield Protection, Toilet Chemical
  • Gold Package: CAD $130 - CanaDream Peace of Mind, Windshield Protection, Toilet Chemical
  • Canadream Valet Service: CAD $125 - Exterior cleaning, Interior cleaning, last empty of holding tanks, garbage disposal & recycling
  • Canadream Peace of Mind: CAD $9 per night - Lock out service, Lost key replacement, Emergency towing (first 50km), Jump start, Flat tire change using spare (tire cost excl), Fuel Delivery service (up to 20L of fuel, fuel additional cost)
  • Windshield Protection: CAD $9 per night - Limit of 1 windshield per trip or up to 3 stone chip repairs.

One Way Rental Fees
Based on availability, we are happy to offer a one-way travel option to and from all of our vacation centre locations (except to or from Edmonton). Please note that one-way travel in our TCA vehicle type is only possible between Vancouver, Calgary and Whitehorse. One-ways must be reserved and confirmed in advance and the following drop off fees apply:

  • One-ways between all affiliated locations - CAD $1,000 (except Calgary to Vancouver)
  • One way from Calgary to Vancouver CAD $1,400
  • One way travel is not permitted into or out of our Edmonton location
  • Special or unique one-ways across North America are available on request

Minimum Rental
Minimum rental is 7 nights. Shorter booking periods may be available on request.

GPS Rental
We are happy to provide the Travel Tab Navigator+ GPS navigation system. The Navigator+ GPS is a portable smartphone sized device which offers the latest in maps and driving directions and information along with providing a wide range of other features, including an international cell phone.

The Navigator+ can also act as a portable hot spot for Wi-Fi connection of up to 2 devices.
ē The Navigator + is available for $14 a night to a maximum of 18 nights $252. Wi-Fi hot spot is available as pay-as-you-go basis and is activated and paid directly through the device.
ē The Navigator+ with unlimited Wi-Fi (2 connections) is available for $20 per night (no maximum).

Sales Taxes apply to all charges as follows:

  • Calgary, Edmonton, Whitehorse: GST: - 5%
  • Vancouver: PST: 7% + GST: 5% = 12%
  • Toronto: HST (Harmonized Sales Tax) - 13%
  • Montreal: QST: - 9.975% + GST 5% = 14.75%
  • Halifax HST (Harmonized Sales Tax) - 15%

There is no provincial tax in Calgary, Edmonton or Whitehorse. Tax is calculated on the gross amount of the rental.

Kilometer Packages

  • 500 km package - CAD $187 per package
  • 800 km package CAD $295 per package
  • Unlimited KM Package CAD $1,625 per package. Maximum 21 nights. Additional nights thereafter charged at CAD $50 per night.
Please note: kilometre packs can only be purchased in advance of pick up, once the guest has picked up, additional kilometres are chargeable per kilometre. Unfortunately, refunds are not given for unused kilometres.
 
Additional Kilometres
The charge for additional kilometres over your prepaid allowance is $0.41 per kilometre payable locally.

Security Depsoit
The insurance security deposit which is paid during Online Check-in should be paid by Credit Card, (we accept Mastercard, Visa and America Express). The Cardholder must be present at pickup. The payment is processed for the duration of the RV rental and the security deposit will be refunded to the same card if the vehicle has not been in an incident or any damage caused in line with our insurance policy.

USA Driving
Guests are welcome to travel into the United States with the correct passport/visa/documentation relevant to their party and there are no government-imposed restrictions. A US Driving fee of $75 per booking applies to any travel within the United States (including Alaska). This gives unlimited nights of stay in the USA, If US Driving fee is not included in the rental package, this can also be added during online check in. Guests must pay the US driving fee before entering the USA or their insurance will be voided

Guest Guide
At check-in each booking receives a Guest Guide for their vehicle type. The guide is a step-by-step handy guide containing all they need to know about their RV. Itís a helpful reminder of all the elements covered during the Quick Start Guide but remains with them for the entire duration of their vacation and itís free to take home with their holiday memories.

CanaDream Club
All Guests are immediately members of the Club as soon as they have made a booking with CanaDream.

Insurance coverage
All CanaDream vehicles are insured with $5 million public liability and property damage. A security deposit of $1,000 is required on a major credit card for the collision and comprehensive insurance deductibles as outlined in our full insurance policy.

The security deposit can be processed to the Guest credit card during online check-in and refunded to the same credit card upon the return of the vehicle in the same condition as it was received and not involved in any incident claims. This credit card must be presented by the Guest at the time of pick up. The vehicle will not be released without presentation of the credit card.

Any Guest that is involved in an incident will have their deposit held (to the maximum charge) for a minimum of 60 days or until the incident claim is closed.

Claims that are less than the deposit amount will have the difference refunded to the Guest upon closing of the incident claim. The Guest is responsible for the maximum charge stipulated, where expenses include, but are not limited to: towing, storage fees, damage to CanaDream Inc. vehicle, damage to third party property, injury claims, insurance adjuster fees, legal fees.

Our insurance does not cover liability for loss of personal property, nor does it cover costs for accommodation, transportation or replacement of vehicle if the vehicle is stolen or should an incident occur that makes the rented vehicle inoperable. In these situations, and, depending on availability, a new, signed, rental agreement & security deposit must be in place before a replacement vehicle is provided. The guest is also responsible for the cost of business loss where damage is caused by negligence, this will be charged for the period the RV is unavailable due to repairs.

Incidents must be reported within 24 hours and be accompanied by a written accident report and police report or file number.

The guest is responsible for the following maximum charges per accident:

Incident Description
All Drivers
Two-vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report):
$1,000
Windshield - replacement glass, fitting and recalibration
$750
Off Road (e.g. campsites, parking lots, driveways, gas stations, etc.)
$1,750
Single vehicle incident: Any damage caused by contact with any stationary object (e.g. : parked vehicle, walls, trees, bridges, etc.) anywhere (on or off - road, private or public property)
$1,750
Vehicle damage, cause unknown (including hit and run by unknown third party)
$1,750
Acts of nature (natural disasters including, but not limited to hail, floods, lightning)
$1,750
Interior damage (not caused by two vehicle accident on a numbered road)
$1,000
Collision with animals
$1,000
Tire damage (does not include tow charges)
$1,000 per tire
Undercarriage damage (not caused by two vehicle accident on a numbered road)
All Costs
Wrong Fuel: $8,500 will be charged at drop off. The difference in actual costs will be charged or refunded as applicable.
All Costs
No written accident report & police file number (or station notification within 24 hours of incident)
All Costs
Committing hit and run
All Costs
Parkade and drive-through damage and reversing
All Costs
Incidents while driving in unauthorized areas including the USA without prior authorization
All Costs
Incidents caused while the vehicle is driven by an impaired ** or unauthorized driver
All Costs
Damages incurred during illegal act(s) and/or wilful damage
All Costs

** Impaired Driving: Driving under the influence of alcohol, drugs (including Cannabis) and / or lack of sleep.

Canadream reserves the right to refuse any booking at our discretion.

Please note Guests are responsible the following conditions:

  • Damage caused to the RV where the terms of Rental Contract have been breached.
  • Damage caused by negligence/wilful conduct or impaired driving.
  • Damage caused to the RV in any way by part or total water submersion or salt water.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage or loss caused to any personal belongings.
  • Damage caused by the incorrect use of snow chains.
  • Damage to the awning, slide out, overhead or underbody of the RV.
  • Damage caused to tires
  • Damage caused to windshield except where Windshield Protection has been purchased and applies.
  • Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.
  • Damages caused by freezing/overheating e.g. unit not winterized, or overheating of RV or systems, e.g. plumbing or water systems. systems.

Unauthorized Areas
Unauthorized Areas include Northern Surcharge areas, the USA, and any restricted geographic areas which CanaDream may determine at any time. Without prior permission to drive the vehicle in these areas, there is no insurance coverage and the guest is responsible for all damages, related expenses, and costs. The guest is also subject to a $1,500 penalty. CanaDream reserves the right to restrict access to specific geographic areas at any time. These restrictions may be applied at the time of pick up. The guest assumes all responsibility for any expense or loss of time while travelling in restricted geographic areas.

Northern Surcharge Areas
Click here for full information

Festival Surcharge
Click here for full information

Prohibited Travel Areas
Click here for full information

Urban Travel Restrictions
Campervans and Class ďCĒ RVs cannot be driven to Manhattan due to parking and vehicle height restrictions. Vehicles carrying propane gas are not permitted in Manhattan or to travel in underground or underwater tunnels.

Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc.

Transfers
CanaDream will only offer a transfer between our Montreal station and YUL airport and specific YUL Airport hotels. This transfer will be operated by CanaDream and is bought on a one-way basis at a rate of CAD $60 each way.

Guests picking up and dropping off at all stations other than Montreal must make their own arrangements to get to the station in time for their pickup slot. The station will be happy to assist in the calling of taxiís at drop off.

RV Check-in
Guests are no longer required to call the station to receive their check in time. Instead their check in time will be available for the Guest in the online check in portal 24 hours before their pick-up time. Guests who arrive at the station without having checked in online, will be required to perform a selfcheck in at the station.

  • On arrival at their station, our cast will verify the Guestsí documentation, credit card on which the security deposit was paid online during check in, check the driverís license and ensure the rental agreement has been signed and understood. Guests will view the damage report. If any additional items are required, these can still be purchased prior to the completion of their documentation.
  • Guests will then be taken to their RV and complete the RV demonstration process (Fast track or personal demonstration).
  • A member of our Guest Services team will be on hand to help and answer any questions Guests may have.r hour

Booking Duration
A road trip allows you to travel at your own pace. To ensure our Guests get the most out of their vacation, we have a minimum 7-night rental. Vehicles can be returned earlier but the minimum night charge will apply to the booking.

RV Collection and Return Times
Guests will receive an email confirming their pickup time within 48 hours of pick up and this can also be viewed in the online check portal.

Pick-up time is between:
13:00 and 16:00 Monday to Sunday
We are happy to offer an Early Pick Up ($375) which allows pick up between 10:00 am and 12:00 noon.

Guests are advised against turning up early to attempt an early pick up, with social distancing measures in place we must minimise the number of Guests at our stations at any one time. This can also result in a frustrating long wait for the Guests.

Drop-off Time is between:
08:00am and 10:00am Monday to Sunday
We offer a Late drop-off ($375) which allows drop-off any time before 15:00.
Late return of the vehicle has a charge of $150 per hour.

Early Returns / Unused Kilometres
Sorry, there are no refunds for early returns and/or unused kilometers.

Location Hours of Opening
CanaDream locations (except for Whitehorse) are open:
01 October to 30 April: Monday to Saturday from 08:00 to 17:00
01 May to 30 September: Monday to Sunday 08:00 to 18:00

Sunday Pick-up / Drop-off can be requested from 01 Oct to 30 April for a Sunday Fee ($375) per drop-off or pick-up.

Note: Edmonton location is closed on Sundays year-round.

Whitehorse* location is open:
01 May to 22 May: Monday to Friday 08:00 to 16:00
23 May to 17 September: Monday to Sunday 08:00 to 18:00
18 September to 07 October: Monday to Friday 08:00 to 16:00
08 October to 30 April: Closed for the winter
* Specific dates may change from year to year.

Returning the RV
The RV is your home away from home and for comfort, we recommend itís kept tidy throughout the road trip. The RVís need to be returned to the station as they were collected, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless itís covered with excessive dirt or mud, making it difficult for our team to see its return condition. Your Guestís will be able to purchase at check-in a cleaning service to reduce the final cleaning burden if they wish.

Fees will apply if the RV is not returned in the required condition.

The following Statutory holidays Canadream offices will be closed.

Holidays
2022
2023
New Year's Day
-
01 January
Family Day
-
20 February
Good Friday
15 April
-
Thanksgiving Day
10 October
-
Remembrance Day
11 November
-
Christmas
25 December
-
Boxing Day
26 December
-
Please Note: We also close at noon on 24th & 31st December 2022

The Guarantee
CanaDream RV Rentals guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream RV Rentals

Group Bookings
We are happy to welcome group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.

Smoking Policy
Smoking or vaping/using e-cigarettes are not allowed in our RVís. A penalty of CAD $500 will be imposed inside the RV to cover the costs of sanitizing and cleaning.

Animals
We are happy for Guests to bring a pet dog or cat (maximum 2 pets) on their vacation in our RV for a fee of $300. Service animals can travel in our RVís free of charge, upon presentation of the animalís original certification documents. We ask for Guests to tell us in advance that they wish to bring their pet and require Guests to ensure their pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

Driving Licence / Driver's Age
One driver is included in the rental. We charge CAD $5 per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.

  • All drivers must possess a driver's licence valid for the entire rental period.
  • All drivers are required to have the original hard copy of the license with them, digital licenses are not valid unless accompanied with the hard copy.
  • If the driver's license from your own country is in English, clients do not need an International license. If the license is in a language other than English or French, we strongly recommend clients have an International License, together with the license from their own country. For translation purposes, an International Driver's License will ensure ease of use in Canada and the United States.

    Please note that an International License is not valid on its own for driving in Canada and the USA. The International License must also be accompanied by a valid driver's license issued in their own country.
  • Minimum age is 21. Only drivers listed on contract are allowed to drive.
  • Additional Driver Fee: CAD $5 per night for each additional driver.
  • Driving in the USA: Guests are welcome to travel into the United States. A $75 US Driving fee applies to any travel within the United States (including Alaska). There will be no insurance coverage if Guests travel into the United States without prior authorization.

Travel Restrictions
Not all RVís are suitable for all driving situations, so itís important that the right RV is chosen for the travel planned. CanaDream at its discretion may restrict RV travel in certain areas due to adverse road and weather conditions, and the distance to nominated destinations in relation to the length of the rental period. For the safety of Guests, the following travel restrictions are in place:

Urban Travel Restictions
Campervans and Class ďCĒ RVs cannot be driven to Manhattan due to parking and vehicle height restrictions. Vehicles carrying propane gas are not permitted in Manhattan or to travel in underground or underwater tunnels.

Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc.

Prohibited Travel Areas - Click here for map & full information PDF 2.03mb
Travel in the following areas is strictly prohibited at all times.

  • Logging and non-public roads
  • Any and all unnumbered roads and highways
  • Vehicles are not permitted to enter Mexico at any time
  • Denali Highway in Alaska (Highway 8 from Paxson to Cantwell)
  • North Canol Highway in the Yukon
  • Dalton Highway (north of Livengood)
  • Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west
  • McCarthy Road between Chitina and McCarthy, Alaska
  • Northway Road (off AK-2) to Northway
  • Nabesna Road (off AK-1) to Nabesna
  • Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
  • Highway 389 from Labrador City to Baie Comeau
  • Highway 510 from Red Bay to Happy Valley-Goose Bay
  • Highway 167 north of La Dorť
  • Highway 109 and Baie James Road, Quebec.
Guests assume all responsibility for any expense or loss of time while travelling in restricted areas. Guests who travel to Prohibited and Restricted areas without permission will be subject to a CAD $1,500 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pickup.

Travel Restricted Areas

  • Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September
  • Travel to Death Valley is limited to the low season (15 September through 15 May) due to extreme temperatures and road conditions
  • Travel to other remote areas not mentioned here may be possible, only if written permission is obtained from CanaDream prior to travel.

Clients assume all responsibility for any expense or loss of time while traveling in restricted areas.

Guests are welcome to travel into the United States. A $75 US Driving fee applies to any travel within the United States (including Alaska). There will be no insurance coverage if Guests travel into the United States without prior authorization.

Northern Surcharge - Click here for map & full information 2.0mb PDF
A Northern Surcharge of $625 will apply for rentals starting at any station other than Whitehorse and travelling to the following areas:

  • Alaska Highway north of Fort St. John, British Columbia
  • Cassiar Highway (#37) north of Kitwanga, British Columbia
  • Highway 35 north of Peace River, Alberta
  • Northwest Territories, Nunavut, Newfoundland
  • Quebec & Labrador north and east of Sept-Iles

Northern Surcharge can also be added on during online check in. Guests who travel to a Northern area covered by the surcharge without paying the surcharge will be fully responsible for all costs should an accident or damage occur to the RV.

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Dalton Highway (#11 north of Livengood), the Denali Highway in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation.

Guests who travel to these areas without permission will be subject to a CAD $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

Festival Surcharges
CanaDream is happy for Guests to attend festivals from any of our locations with pre-authorized permission to travel and payment of any applicable festival surcharge:

ē Burning Man Festival in Nevada has a charge of $1,500 for all rentals
.
• Other festivals such as EDC in Las Vegas has a charge of $750 per unit.

CanaDream reserves the right to alter or change the list of festivals affected by the surcharge at any time. Guests wishing to take a CanaDream RV to a festival must request permission at the time of booking.

Commercial Renters
CanaDream RV Rentals vehicles may be rented for commercial purposes if special prior approval is obtained.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Winterisation
All Motorhomes must be winterized when travelling in freezing conditions with the exceptions of CanaDreamís unique MHA (2650) RV unit, which is specially built for winter conditions and allows for use of the water, toilet and shower in freezing conditions. Winterization of all other units requires that antifreeze is flushed through the plumbing system. As the weather in Canada can be unpredictable, CanaDream will winterize their units as the temperatures start to drop into the freezing zone.
As a guideline RVís will be winterized:
ē Eastern stations (Toronto, Halifax & Montreal): 15th October
ē Western Stations (Vancouver, Calgary, Edmonton): 1st October

Once the RV is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the water supply. Therefore, no water is available in the motorhome. It is the Guestsí responsibility to have the RV winterized while on a trip at his/her own expense should the weather conditions require. The Guest is also financially responsible for having the RV rewinterized on the return trip if the RV was winterized at the time of pick up and the vehicle is being returned in freezing temperatures.

A CAD $150 re-winterization fee will be charged if the RV is returned non-winterized when the temperature is -10 degrees Celsius or below. The Guest will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trip.

Change to Drop-off Location after Pick-up
If your Guest changes their drop-off location after pick-up, they should get in touch with our friendly reservations team who will be happy to help. Our team will advise the Guests if the change is possible and if a relocation fee applies. Any fees would be charged directly to the Guest.

Extending a Road Trip
If a Guest gets swept up in the adventure of their road trip and wishes to extend their booking whilst on hire, they must first obtain authorization from CanaDream Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended booking must be paid by credit card over the telephone or at a CanaDream location immediately on confirmation of the booking extension. If the Guest decides to extend their booking duration before pick-up (changing the drop-off date) the Booking Amendment policy applies.

Change of RV
We understand Guests needs are different and therefore our RVís can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the booked RV not be available due to unforeseen circumstances we will substitute the booked RV with an alternative available at the time of pick up, at no extra cost. Any changes to the booked RV and agreed to by or requested by the Guest do not entitle the Guest to a refund.

Powered Site Bookings
Powered sites can be difficult to manage during high season. We recommend Guests make a reservation for at least a 33ft RV, irrespective of the size of the motorhome reserved to avoid problems due to possible upgrades. Powered sites will require a 30-amp connection.

Repairs
We understand that while on holiday the RV may require small repairs or small items included in the kitchen kit may need replaced. So not to disturb the road trip any further, if the damage was not caused by the Guest, repairs or replacements up to CAD $100 can be completed without authorisation and will be reimbursed on presentation of the receipts at time of drop off. If repairs over CAD $100 are needed, the CanaDream On-road team needs to be informed prior to the repair being completed. All RVís are covered for 24/7 Mechanical emergency roadside assistance.

Infringements, Tolls and Fees
CanaDream will pass on any charges the guest receives for traffic infringements, toll way or parking fines during their road trip. If the Guest pays these fines immediately there will be no additional administration fees. However, if the Guest delays in paying the fines we reserve the right to charge an administration fee.

Fuel
CanaDream RV Rentals makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the client returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.

Kitchen / Linen Kits

Kitchen Kit
Kitchen Kit
Linen Kit
Qty
Item Description
Qty
Item Description
Qty
Item Description
1
Set of 3 pots (small, med, large)
1
Roll 1-ply Toilet Paper
1
Comforters or Blankets p/p
1
Frying pan
1
BBQ Lighter
1
Pillow p/p
1
Kettle
1
Door Mat
1
Pillow Liner Cover p/p
1
Coffee Maker (non electric)
1
Broom
1
Pillow Case p/p
1
Mixing bowl
1
Dust Pan
1
Sheets 1 fitted, 1 flat
(depending on unit type) p/p
1
Tea Pot
1
Pair Pliers
1
Face Cloth p/p
1
Juice Container
6
Clothes Hangers
(increases with more pax)
2
Hand Towels (1) p/p
1
Bottle Opener / Corkscrew
2-4
Cleaning Rags
2
Bath Towels (1) p/p
1
Can Opener
1
Multi-Screw Driver
 
1
Cutting Board
1
Starter Size Dish detergent
 
1
Casserole Dish
2
Tea Towels
 
1
Vegetable Peeler
2
Dish Cloths
 
1
Chefs Knife
1
Dinner Knife p/p
 
1
Set Serving Tongs
1
Steak Knife p/p
 
1
Bread Knife
1
Cutlery Tray
 
1
Slotted Spoon
1
Fork p/p
 
1
Heat Mat
1
Tea Spoon p/p
 
1
Spatula
1
Desert Spoon p/p
 
1
Soup Ladle
1
Drinking Glass p/p
 
1
Rice Cooker
 1
Dinner Plate p/p
 
1
Flashlight
 1
Bread Plate p/p
 
1
Pot Scrubber
1
Soup Bowl p/p    
1
Pair Rubber Gloves
1
Coffee Mug p/p    
1
Bucket        
p/p = per person
(1) p/p = 1 item then extra 1 per person


Shortening of Rental Period
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Travel Insurance
CanaDream strongly recommends that Guests ensure they take out the highest level of personal Travel Insurance to cover and protect them from unexpected circumstances on their vacation.

Payments
Full payment is required 30 days prior to departure. Cash payments will not be accepted at rental stations. We are happy to accept payments made by Master Card, Visa, American Express and Union Pay. All Guests must present a valid credit card at the time of pick up (see above section on Security Deposit)

Payments at Branches
For security reasons, CanaDream will only accept credit card or debit card for rental charges paid on RV pick-up or drop-off. Cash payments will not be accepted at rental branches. The security deposit on the RV is only payable at pick-up. We accept: Visa, Mastercard, American Express, & Union Pay.

Multiple Rentals
We love to reward our long-term road trippers so consecutive rentals within a 3-month period, in Canada, the USA, Australia, New Zealand or Europe with any of the Apollo brands can be combined to obtain a long term 5% discount on the flex rate. Multiple rentals are considered separate rentals under the one-way fee and minimum rental period conditions. Multiple rental discounts can also be applied to Early Booking discounts.

Booking Alterations
At CanaDream we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original flex rate or the Flex Rate current at the time of the booking alteration.

The following are classified as booking alterations:
 - Change of booking name
 - Change of Vehicle Type
 - Change of Pick-up location
 - Change in the Pick-up date
 - Change in the Drop-off date
 - Change in one-way Drop-off location

If the rate plan or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking.

The flex rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items
ē If there are any last-minute alterations made within 14 nights of pick up, we will be happy to accommodate these (subject to availability), however due to the short notice, if the booking duration is shortened, the number of nights originally booked will be charged for.
ē There is no refund for late pick up or early return of the RV.
ē A relocation fee may apply if the collection or return location is amended within 14 nights of RV pick up or if notification occurs during the hire.

Cancellation Policy

Cancellation Policy
Booked and cancelled within 5 days
(when departure is more than 60 days from booking date
)
No charge
Over 60 days prior to departure
$100
59 - 30 days prior to departure
20% of rental plus one-way fees
(Minimum fee $250)
29 - 15 days prior to departure
50% of rental plus one-way fees
(Minimum fee $500)
14 - departure day / no shows
100% of the total rental charges plus applicable
one-way fees and any surcharges if applicable

 

 
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© 2009 Motorhome and RV Hire - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
Office Address: By appointment at 28 Bear Street, Mordialloc, VIC 3195, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610