Fraserway Motorhome Hire Canada
Frequently Asked Questions

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Q. What is the minimum age for rental:
A. 21 years with a valid drivers licence.

Q. Are additional drivers free:
A. No extra charge for additional drivers.

Q.When are the depots open:
A. Vehicles can be collected at our rental stations from Monday to Saturday between 8.30am and 3pm local time. (on Sundays at selected stations until 1pm) - Transfers are available until 1.00pm.

Drop Off's are available Monday to Saturday (and Sunday for the Vancouver / Whitehorse locations), 08:30am to 11.30am, inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Fraserway RV Rentals.

Late returns are not allowed without Fraserway's permission. If the vehicle is returned late without Fraserway's permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.

Q. Minimum rental:
A. 5 nights is the minimum rental period.

Q. Do I need to leave a security deposit:
A. A damage deposit is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX). The following amounts will be authorized depending on coverage:

 - Basic Insurance: CAD $7,500 + tax
 - CDR agreement: CAD $750 + tax
 - CDW agreement: CAD $100 + tax.

Q. Can I bring my pets:
A. You may be allowed to bring pets on a request basis, let us know.

Q. Can I tow anything or store things on the roof:
A. No. The Motorhomes are not equipped for towing or for carrying things on the roof.

Q. What is included in the daily rate:
A. As well as the vehicle itself, the daily rate also includes standard insurance with an excess of CAD $7,500, Free additional driver, onroad support service, selected transfers and maps.

Q. Can I do a one way:
A. Yes. subject to availability.

Q. What is the Preparation fee:
A. The CAD $100 + Tax fee is mandatory and covers the initial propane fill, toilet chemicals, 2 rolls or toilet paper, fresh water and sewer hose, levelling blocks, entrabce mat and rubber gaskets, rubber gloves, basic tool set, lighter, flash light, 30amp electrical cable, spare 15 amp fuses & first aid kit.

Q. Do I have to return the vehicle full of fuel:
A. The Motorhome will be provided to you full and must be returned full also.

Q. Can I leave suitcases at the depot:
A. You may but they are left at your own risk.

Q. Is smoking permitted:
A. No, smoking is not allowed.

Q. Insurance information:
A. FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. contract.

Q. What is Collision Deductible Reducer (CDR):
A. A collision deductible reducer is available for CAD $32 per night to a maximum of CAD $960 per rental and provides the following benefits:

• Optional CDR reduces the renter’s responsibility for damages from CAD $7,500 to CAD $750 per occurrence (exceptions are listed under clause #32). 
  
• CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become inoperable.
  
  Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. FRASERWAY is not obligated to deliver Van Conversions, C-Large motorhomes, or any vehicles of more than 26 ft in length to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage or breakdown is the renter’s fault.
  
  
• Damages and deductibles are subject to applicable taxes; 
• In case the CDR is not purchased, Fraserway reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).
   
  
• The following damages are covered under the CDR Reduction agreement (see exceptions under clause #32):
   
  - Motor vehicle accidents / Collision (including roof and underbody);
  - Hit and Run / Vandalism / Vehicle theft / Fire;
  - Damage due to break ins;
  - Tire damages;
  - Windshield damage;
  - General glass damage;
  - Impact with an animal;
  - Damages caused by back-up maneuvers;
  - Damages caused as a result of a natural disaster (hail, floods, storms);

Q. What is Collision Deductible Waiver (CDW):
A. CDW is available for CAD $15 per night up to a maximum of $450 per rental. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750 to ZERO. This agreement is available only in combination with the CDR agreement.

The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #32):

(Minimum charge of $105 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse)

 

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